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英语小测验日常英语：投诉 当消费者碰到服务态度不好， 产品质量有问题或者觉得受到了不公平的待遇的时候，向有关部门提出投诉是第一步。《英语小测验》考考你对投诉词汇的理解。 1: A: What’s the matter? B: The waiter has _________ me. He should have given me £8.00 but he only gave me a fiver. a) short-changed b) underpaid c) overpaid d) billed 2: I wish to complain about the poor level of _________ I received from the staff at your Oxford Street store. a) shopping experience b) financial advice c) product placement d) customer service 3: As the goods I received were damaged, I wish to_________. Please put the money back onto my card. a) get a replacement item b) have the goods fixed c) apply for a refund d) get store credit 4: I’m looking at my gas bill and it appears I have been _________. The bill is never usually that high. a) overcharged b) undercharged c) understaffed d) overtime 5: I am writing to complain about a/an _________ that I bought from your website. It does not power up when I turn it on. a) piece of junk b) shoddy workmanship c) faulty product | 
