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When Brian McCarthy’s daughter opened an Amazon package from her grandmother late last month, she discovered a mini Babycakes brand waffle maker meant to be her Christmas gift. 上个月末，Brian McCarthy的女儿打开祖母在亚马逊上买的东西的包裹时，发现是送给她的圣诞礼物，一个Babycakes 迷你华夫饼机。 But when she opened the new waffle maker, she found an old, crusty-looking waffle already inside, her father says. 她爸爸说，她打开这个全新的华夫饼机时看到里面有一块又老又硬的华夫饼。 Amazon sold the item directly through its Prime service, according to a screenshot of the order viewed by Recode, as opposed to by a third-party merchant that uses the Amazon platform to sell goods to Amazon customers. And the product was not advertised as used or refurbished, according to the same screenshot. Recode查看了订单截图，发现这个机器是亚马逊直接在金牌服务上售卖的，而不是第三方商家使用亚马逊平台向客户出售的。该截图显示，产品介绍中未说明被使用过或翻新过。 Amazon told Recode it is investigating the incident and wouldn’t speculate on possible reasons for the alleged experience. 亚马逊对Recode说正在调查此事，不会对这一事件的可能原因进行推测。 Either way, the case of the crusty waffle serves as a reminder that Amazon customers can still face uncertainty about the origins and authenticity of the products they purchase from the site, even when Amazon itself is fulfilling the order. That’s remarkable, considering Amazon accounts for nearly 40 percent of online US retail sales today, according to eMarketer, and considering that Amazon says it cares so much about quality that it employs a vice president of “customer trust.” | 
