Elton John once sang that sorry seemed to be hardest word but now scientists have found that the perfect apology requires more than just the word 'sorry' itself. 英国著名音乐家埃尔顿·约翰曾唱到,对不起是最难说出的话。不过现在,科学家研究出最完美的道歉方式,而且远不止“对不起”这么简单。 Based on the findings of a new study, researchers said there are six key elements to make one's apology more sincere and easy to accept with two being very critical in ensuring acceptance. They are accepting one's own fault and offering to repair the damage when making an apology, according to Ohio State University researchers. 俄亥俄州立大学一项新的研究成果提出了道歉的六大关键因素,让道歉更真诚,更能被对方接受。其中最关键的两点,就是承认错误,并主动提出弥补伤害。 The study looked at how 755 volunteers reacted to apologies that contained some or all of the six key elements in two separate parts. 该研究将755名志愿者分成两组,分别观察他们面对全部或部分包含六大关键因素的道歉时做出的反应。 |