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Your clients and colleagues don’t have time to engage fully with every e-mail they get. Some of them receive hundreds of messages per day. That’s why they start with the ones they can deal with quickly. They may never get around to answering — or even reading — the rest. 无论是你的客户还是同事都不会有时间仔细查阅每一封收到的邮件。他们之中有些人每天会收到成百上千的消息。这就是他们会从那些能够快速处理的信息开始的原因。他们可能永远抽不出时间来答复——甚至阅读——剩下的那些。 So how do you earn their attention? Try these tips: 那么应该如何赢得他们的注意呢？试试这些小妙招吧： Stick to standard capitalization and punctuation. Conventions of good writing may seem like a waste of time for e-mail, especially when you’re tapping out messages on a handheld device. But it’s a matter of getting things right — the little things. Even if people in your group don’t capitalize or punctuate in their messages, stand out as someone who does. Rushed e-mails that violate the basic norms of written language bespeak carelessness. And their abbreviated style can be confusing. It takes less time to write a clear message the first time around than it does to follow up to explain what you meant to say. 坚持使用标准大写和标点符号。优良的写作传统对电子邮件而言看似是浪费时间，尤其是当你使用掌上设备敲打出信息的时候。但问题在于正确书写，包括细节。就算你们组的人并不在邮件中大写或加标点符号，这么做的人将会脱颖而出。那些仓促完成的电子邮件违背写作语言基本准则，显示出了作者的粗心大意。而且他们简略的写作风格又会令人费解。第一次就写一封清晰的邮件比接着解释你想说的要节约更多时间。 | 
