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The measure of success is not whether you can evade tough problems, but how you deal with those problems and whether you can keep them from recurring. 判断成功与否的标准并在于你能否逃避困难，而在于你如何处理以及防止事情再次发生的能力。 As you gather experience as a leader, over time you acquire a tool kit of techniques and strategies that serve you well. Then when a conflict hits and you're under the wire, you don't have to reinvent the wheel but can instead turn to something tried-and-true. 当你积累了一定的领导经验，久而久之你就获得了一个助你成功的技能与策略“工具箱”。然后每当遇到突发情况，而你又处于最后限期时，你就不必白费力气做重复的工作了，相反，你可以化腐朽为神奇。 One of the techniques you may find yourself turning to often is problem solving--so much so that developing a reliable method of problem solving is critically important. Details and personalities can vary widely from one situation to another, so the most effective problem solvers rely on a mental model to help them come up with the best solutions. 在这些技能里，你会发现你最常使用的便是解决难题的能力，以此开发一个可靠的解决方案是多么的至关重要。细枝末节与个人情感会因应情况而不同，所以最佳的问题解决方法则需要依靠一个帮助人们找出最佳解决方案的心理模式。 | 
