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10分钟就能学会的25条生活小贴士（下） 1. Primacy and recency: People most remember the first and last things to occur, and barely the middle. 首尾原则：人们大都会记住最先和最后发生的事情，中间发生什么几乎不记得。 When scheduling an interview, ask what times the employer is interviewing and try to be first or last. 在安排一场面试的时候，向面试官询问面试的具体时间，然后争取成为第一个或者最后一个面试的人。 2. If you work in a bar or in customer service of any kind ... 如果你在酒吧里工作，或是从事任何形式的客户服务…… ... Put a mirror behind you at the counter. This way, angry customers who approach you will have to see themselves in the mirror behind you, and the chances of them behaving irrationally lowers significantly.…… 在你身后的柜台放上一面镜子。这样，那些生气地责备你的顾客不得不看见在你背后镜子中的自己，他们作出不理智行为的几率将大大降低。 3. Once you make the sales pitch, don't say anything else. 当你在推销商品时，不要多说话。 This works in sales, but it can also be applied in other ways. My boss at an old job was training me and just giving me pointers. I was working at a gym trying to sell memberships. He told me that once I got all the small talk out of the way and presented the prices, that the first person to talk will lose. Often there were long periods of awkward silence as the person tried to come up with some excuse, but usually they bought. | 
