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搞砸了?四步教你轻松做好危机处理

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Screwing up is part of life. Even great geniuses make mistakes. When you do screw up, however, what's important isn't the screwup (that's history) but what you do afterward. Here's a step-by-step approach:

生活中总有时候我们会把事情搞砸,即使是天才也会犯错误。但是重要的不是搞砸的事情(那已经是过去式了)而是之后你该如何做。下面是具体步骤:

1. Take a deep breath.

1. 深呼吸。

The moment you realize you've made a big mistake is usually not the best time to take action to correct it. Any action you take when you're in panic mode is likely to make the problem worse.

当你意识到自己犯错的时候绝不是改正错误的最佳时机。任何在焦虑情况下做的事通常只会让事情更糟。

For example, suppose you blurt out in a meeting with your boss and Customer A that your company gave Customer B a huge discount. You immediately realize that bringing up that discount means Customer A will probably demand a similar discount.

假设你不小心在老板和客户A的会议上说出你们公司给客户B很大的折扣,你马上意识到提到折扣会让客户A也提出相同要求。

Trying to recover on the spot is a bad idea. If you tell the customer, "Of course, big discounts aren't our usual policy," you'll only call more attention to the discount. Same thing if you apologize to your boss the moment the two of you leave the meeting.

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