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Listening is arguably the most important element of interpersonal communication. Our ability to listen well impacts the quality of all of our relationships, and not just at home with our family and friends—it can also affect our relationships and interactions on the job, as well as the effectiveness and quality of our work. 倾听可以说是人际交往中最重要的因素。我们倾听的能力影响了我们人际关系的好坏，不只是和我们的家人朋友的关系——它也会影响我们在工作中的关系和相互作用，而且也会影响到我们工作的效率和质量。 Listening is not something that comes naturally or easily for most of us, however; it is a skill that must be cultivated and practiced. Active listening means, as its name suggests, means that we make a conscious and concerted effort to fully engage with the speaker. Active listening is the difference between simply hearing, and listening with the intent to truly understand. It is a subtle but important distinction. 对于我们大部分人来说，倾听并不是自然和简单的事，然而它是一个我们必须加以训练的技能。主动倾听，顾名思义，表示我们与讲话的人做出了有意识的和协调一致的努力。积极倾听不同于简单的听见，而且有目的的倾听才能去理解。这是一种微妙但是重要的区别。 A Few Active Listening Guidelines 几条主动倾听的指南： | 
