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小编：无论你从事什么工作，在每一个繁忙的工作日中，都会隐藏着各种引爆工作怒火的地雷，可能是老板的不分青红皂白，可能是客户的无理取闹，也可能是同事的胡搅蛮缠，总之要解决工作中的矛盾绝对需要一些职场技巧才能化干戈为玉帛。 Keep Your Cool 冷静冷静冷静 Staying calm in the face of an irate boss or a dissatisfied customer is easier said than done, but it's the most important thing you can do when a conflict arises. When others get worked up, take a deep breath, go to your happy place, and resist the urge to join the fray。 面对暴怒的老板或不满的客户要保持冷静，的确是说起来容易做起来难。不过，在冲突发生的时候，最重要的事就是要保持冷静。当别人对你大吼大叫的时候，你可以深呼吸，去能使你高兴的地方，避免与对方起争执。 clarify your problemClarify the Problem 辨明问题 When things get heated, it’s easy to lose sight of what caused the conflict in the first place. If a discussion with a co-worker seems to be going in circles, try to pinpoint exactly what the issue is. Although you may feel like you’re channeling your therapist, repeating the problem aloud as you see it can help to resolve the issue: "So to clarify, you feel that I took too much credit for your idea. Am I understanding correctly?" | 
