|
I consider myself something of an expert on apologies. A quick temper has 36 me with plenty of opportunities to make them. In one of my earliest 37 , my mother is telling me , “Don’t watch the 38 when you say, ‘I’m sorry’. Hold your head up and look at the person in the 39 , so he’ll know you 40 it.” My mother thus made the key point of a(n) 41 apology: it must be direct. You must never 42 to be doing something else. You do not 43 a pile of letters while apologizing to a person 44 in position after blaming him or her for a mistake that turned out to be your 45 . You do not apologize to a hostess, whose guest of honor you treat 46 , by sending flowers the next day without mentioning your bad 47 . One of the important things we should do for an 48 , apology is a readiness to 49 the responsibility for our careless mistakes .We are used to making excuses ,which leaves no 50 for the other person to 51 us .Since most people are open-hearted ,the no-excuse apology leaves both parties feeling | 
