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考点规范练23(选修8 Unit 23) .阅读理解 Dealing with conflict in the workplace is rarely easy.Hurt feelings and anger can lead to lower employee morale as well as a loss of productivity and a poor work environment.As a manager,you should find some ways yourself to solve the conflict.The goal is to build a team-centered workforce. You can use role-reversal (角色转换) methods to help each employee understand how the other feels.This model works best when there are only two parties involved.You can hold a meeting with annoyed workers in your office.You might say,“Jane,explain to me how you would feel if Nancy went to lunch with your clients without telling you?” Or,“Nancy,how would you respond if Jane came to me with complaints about you,but hadn’t tried to talk to you about them first?” Workers often respond better to praise than criticism.By publicly drawing attention to employees who have healthy work relationships,you can increase the awareness for those who encourage any conflict.Avoid mentioning teams or departments that are being troubled by conflict.Instead,focus on the teams that work well together.You might say,“I want to express thanks to the design team for working together to meet the deadline this week,” or “Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate.” And help your employees see that differences can be good and don’t necessarily lead to anger or disagreement.This is one of the best ways to settle workplace conflicts.You can meet with employees and try to stress the value of different techniques.This lets all parties know that their own styles can be effective.You might say,“I know you disagree on how to market our services,but when you combine Jim’s email marketing with Joe’s personal one-on-one phone calls,you can increase sales.The two of you go well together,” Or “I know you have different styles for interacting with clients,but Sally’s take-them-out-for-coffee approach works well together with Ann’s formal business meeting style.Both are necessary for building relationships and getting work done.” | 
