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高三基础写作专题 （A letter of complaint/gratitude/apology）* A letter of complaint: 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述 对方采取措施或者提出所希望的赔偿以及补救方式。投诉信时语气要冷静、郑重、克制，不 必过于礼貌。但也要就事论事，不能进行人身攻击。描述应该客观合理。 Writing procedure: 说明投诉问题一>描述具体情况一>期待解决方案 Useful expressions: I'm writing to express my dissatisfaction with... The focus of the complaint is... I am writing to complain about... For one thing... For another... Therefore, I wish to exchange it for another... or I declare a refund. Unless I receive a positive reply within the next three weeks, I intend to take further action. I have been in contact with my lawyer in order to ask for advice and he has recommended taking legal action if I don't get full satisfaction. I hope you can look into this matter and give me a reply soon. I am looking forward to a prompt reply from you. I understand you will give immediate attention to this matter. | 
