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Writing(2) 小作文 范文11：A Memo(备忘录) To: the secretary From: the manager Xiao Zhang, We have decided to refund the customer who had purchased a flawed product from our company. Please write a letter to him informing him of our decision and arrange for him to get the refund. Since the quality of our product and service is vital to the well-being of our company, any complaint from our customers must be heeded immediately. You did a fine job by telling me duly. Thank you. Manager Li | 
