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就在马德里附近，它有一个全自动化管理的后勤仓库。 Robot arms stack goods in crates like a game of Tetris. 机械臂把货物像叠俄罗斯方块一样垒起来。 Mercadona is unique in several ways， says Zeynep Ton of Harvard University， who wrote a case study on the chain. 梅尔卡多纳在很多方面都是独一无二的，哈佛大学的泽伊内普。托恩说道，他写了一个关于连锁的个案研究。 Its 63，500 employees are on permanent contracts with bonuses， work regular hours and receive 20 times more training than the staff of an average American retailer. 它有63，500名员工都是终身签约包括奖金，按规律时间上班并接受培训，而培训次数可比一般的美国零售商的员工接受的培训要多20次。 This makes them more productive： sales per Mercadona employee were 18% higher in 2008 than at other Spanish supermarkets. Staff turnover is only 4%. 这使得他们生产效率更高：2008年，平均每个梅尔卡多纳员工的销售额比西班牙其他超市的销售额高出18%.而员工流动率一年仅有4%. Employees constantly gather feedback from shoppers， whom they refer to， accuratelyenough， as bosses. 员工们经常会收集购物者的反馈，而他们，准确的说，是指老板们。 | 
