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Where possible we have eliminated the use of superlatives from the text less attractive to read than it might be) and have concentrated on as accurate a description as possible. Nevertheless you should bear in mind that your opinion and the opinion of our investigator might differ and there may be changes between the time of a visit by our investigator and the visit of one of our customers. We trust that it is evident to you that we have done all in our power to eliminate misdescription and that there really is no question of misrepresenta-tion on our parteither careless or otherwise. We welcome your constructive criticismit is the best way we know of improving our brochures and our service. Although complaints are very expensive to handle, your complaint or criticism will be thoroughly investigated and a refund made if it is justifiednone will be made if it isnt. 26. The firm claims that all its winter sports centers have been the recent target of A. a program of personal visits B. intensive enquiries about facilities C. attempts to increase hotel accommodation D. an improved information service 27. The Independent Centers were personally inspected_______. A. the year before last B. three years ago C. between 1975 and 1976 D. within the last three seasons | 
