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考试采取多题多卷模式，试题顺序不统一，请依据试题进行核对。 Part III Listening Comprehension Section B Passage 1 Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buy something. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping card. One of the first things customers forget is how to count. There is no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20, 25 or even a cart load of items. Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, Oops, I forgot to pick up a fresh loaf of bread. I hope you dont mind waiting while I go get it。 Five minutes later, hes back with the bread, a bottle of milk, and three rolls of paper towels. Strange is that seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customers will wait until I announce the total. Then, in surprise, she says, Oh no, what did I do with my check book? After 5 minutes of digging through her purse, she borrows my pen because shes forgotten hers. But I have to be tolerant of customers because they pay my salary, and thats something I cant afford to forget。 | 
