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Questions 19 to 22 are based on the conversation you have just heard. 19. A) The hotel clerk had put his reservation under another name. B) The hotel clerk insisted that he didnt make any reservation. C) The hotel clerk tried to take advantage of his inexperience. D) The hotel clerk couldnt find his reservation for that night. 20. A) A grand wedding was being held in the hotel. B) There was a conference going on in the city. C) The hotel was undergoing Questions 19 to 22 are based on the conversation you have just heard. 19. A) The hotel clerk had put his reservation under another name. B) The hotel clerk insisted that he didnt make any reservation. C) The hotel clerk tried to take advantage of his inexperience. D) The hotel clerk couldnt find his reservation for that night. 20. A) A grand wedding was being held in the hotel. B) There was a conference going on in the city. C) The hotel was undergoing major repairs. D) It was a busy season for holiday-makers. 21. A) It was free of charge on weekends. B) It had a 15% discount on weekdays. C) It was offered to frequent guests only. | 
