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11.We regret that the damages are chiefly due to poor packing which is not adequately reinforced. 很抱歉，损坏主要是由于没有很好加固、包装极差造成的。 12.There is a difference of 35 tons between the actual landed weight and the invoiced weight of this consignment. 这批货的实际重量和发票上的重量相差35吨。 13.It is natural that you should be responsible for all the losses resulting from the delay shipment. 当然，你方应对延误装运造成的一切损失负责。 14.According to the surveyors report， the damage was due to rough (careless) handling during transit. 根据检查员报告，损坏是由于运输中操作不小心造成的。 15.Please check the matter up and let us have your instruction on the disposition of the incorrect shipment very soon. 请核实此事，并尽快通知我们处理误送货物的指示。 16.We hold the goods at your disposition. 我们保留货物等候你们处置。 17.The case was broken and its contents were damaged. 箱子破裂，内装货物受损。 18.These errors on your part cause us to disappoint our important customers. | 
