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Ann. 陈豪去年大学毕业以后，就到北京的美国ABC公司工作。今天他去出席了一个午餐会以后回到公司，还没有走进自己的办公室，就被同事Mary叫住了。 (Office ambience) M：Hey, Chao Hao, I need to talk to you。 C：Whats wrong? M：Did you offer John in the Technology Department a ride to the lunch today? C：(恍然大悟) 哎哟，我忘得一干二净了。 M：He waited a long time for you today! C：啊呀，害他等我半天。Oh dear, what should I do? M：Find him immediately and apologize! C：你说什么?Apologize? M：Apologize, A-P-O-L-O-G-I-Z-E， 就是道歉! C：我可不能对他说我忘了，总得找个理由吧! M：不要找出种种理由来解释。 Its always best to be truthful and sincere when you apologize。 C：也是。要道歉嘛还是老老实实，找借口让人听起来不诚恳。好，我这就去找John。 C：行了，没事了。 M：你跟他道歉了? C：不，John已经走了，我给他写个email就行了。 M：写email 不太好。Email is too impersonal when you need to ask forgiveness。你要道歉最好还是当面说好，更正式一些。 | 
