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What can we do to fix things?那现在我们要怎么办呢? We would like you to ship back all the goods to us.我们希望您能把整批货寄送回来。 And we will send you a replacement right now.我们会马上补寄一批货过去。 OK. We will do.好，我们照办。 I dont like to have to bring this up, but we found that-我也不想给你说这些，但我们发觉- Im sorry to inform you of this, but we found that-很抱歉通知您，我们发觉- I have regret to let you know of this, but we found that-很遗憾地让你知道这些，我们发觉- I hate to be the bearer of bad news, but we found that-我也不喜欢告诉你不好的消息，我们发觉- How do you suggest this be handled?你认为该怎么处理呢? What could you like us to do?我们应该怎么做呢? Do you have any suggestions?你有什么建议呢? Hello, Miss Huang. How are you?喂，黄小姐，你好吗? Hello, Miss Wang. Im fine, and you?喂，王小姐，我很好，你呢? Ill doing fine, too.我也很好。 Well, Miss Huang, we are planning to have a casual get-together.嗯，黄小姐，我们打算大家小聚一番。 | 
