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第1课：打电话之服务电话 - 14 退货服务 【对话1：打电话退货】 Hello. Thank you for calling Spend Mart. Is this the Customer Service Desk? Yes. How can I help you? I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it? Do you have the receipt with you? Yes, I do. I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want. Thank you very much. You’re welcome. 您好。感谢您致电Spend Mart。 请问是客户服务柜台吗？ 是的。我能为您做什么？ 一周前我在你们的店里买了一件毛衣。标着是12号，可实际上是10号。我能换一件吗？ 请问您还留着收据吗？ 是的。 很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺码。 谢谢。 别客气。 | 
