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第1课：打电话之服务电话 - 2 【对话1：安装电话】 Hello. This is Bell Canada. May I help you? It’s Jessica Smith calling. I’d like to have a telephone installed. Will this be a residential or commercial phone line? Residential. What’s the difference? Well, different charges. Residential is cheaper than commercial. What’s your address? #25 Burlington Road. I’ll send someone to do it this Friday morning around 10:00. Is that ok? That’ll be fine. What’s the total cost for the installation? $75 total.( seventy five dollars) All right. Thanks. You’re welcome. 你好。我是Bell Canada。有什么可以帮您的吗？ 我是Jessica Smith。我想要安部电话。 请为您是要装住宅电话还是商业电话？ 我要装住宅电话。不过两者之间的区别是什么？ 收费不同。住宅电话要便宜些。您的地址是什么？ Burlington路25号。 我可以让人在周五早上10点左右去为您安装。您看这样可以吗？ 可以。安装费总共多少？ 75美元。 好的。谢谢。 不必客气。 【对话2：电话故障】 Hello. This is Customer service. How may I help you? We have a problem with our phone line. Tell me exactly what the problem is, please. We have no phone service. We can’t get through to anywhere. | 
