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1. 介绍自己，可以说： ① This is ... (speaking). ② This is 7863469. ③ ... is here. 千万不能说 I'm ... 2. 询问对方是谁，可以问： ① Who's that? ② Who's speaking (calling), please? 千万不能问 Who are you? 3. 询问对方是不是某人，应问： Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...? 4. 通话时，有重要的事情要处理，不得不中断通话，要有礼貌地请对方稍等，可以说： ① Hold on, please. ② Just a moment, please. ③ Wait a minute, please. 5. 通话时，应说明打电话的意图或征求对方的意见，可以说： ① I'm calling to tell you ... ② I'm calling to ask you ... 6. 打电话时，拨错了电话号码，应说：Sorry, wrong number. | 
