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Laura： I would like to apologize to you again. I promise it will never happen again. 我再次向您道歉，我保证以后不会再出现类似情况了。 Baul： The products you sent me are wrong! What am I supposed to do now? 你们把我的货全发错了。现在怎么办? Laura： Sorry. The person in charge of your company's supplies is a new-comer, so…We'll resend the products to you very soon. 对不起，负责您这项业务的人刚来不久，所以……我们马上给您重新发货。 Baul： I'm under pressure to supply products to others. How can I explain this to my clients? 我还要赶着给别人供货，现在叫我怎么跟客户交代? Laura： How about this then, I'll give you a higher discount on these products. Besides, we'll compensate for any losses caused by our error. How about that? 这样吧，这批货我给您再优惠点儿。另外由于我们的失误给您造成的损失，我们会全部赔偿。您看怎么样? Baul： OK. Since you are sincere, we'll settle it like this. 好吧。既然你这么有诚意，这件事就到此为止。 | 
