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Call it organizational conflict, office politics, or just plain drama, few of us enjoy disagreement or confrontation, at work or elsewhere. In fact, many of us spend a significant portion of our time and energy avoiding it. 组织内部的冲突、办公室政治、或者闹剧，它们尽管名目各异，其实相近。然而，在工作还是其他场合，很少有人喜欢与别人发生争执或对抗。实际上，为避免这种情况，许多人花费了大量的时间和精力。 "I don't know how to handle the office politics, " said one mid-level manager who approached us at a recent management conference. "Everybody's fighting all the time. In my last job, I could just keep my head down and stick to my knitting. How can I stay out of all that?" 在近期召开的一次管理会议上，一位中层管理人员对我们抱怨说：“我不懂怎么处理办公室政治。大家一直在明争暗斗。在我上一份工作中，我只需要埋头专心做好自己的事情。但是这次不同了。我怎样才能置身事外?” Unfortunately, we had to tell her what she probably didn't want to hear. She didn't need to play political games, but she couldn't and shouldn't avoid the organizational conflict that leads people to play those games. 很可惜，我们的答案或许并不是她想要的。她本人并不需要玩弄办公室政治，但是组织冲突是无法回避的，也不应该回避。 | 
