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公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访Mr Ballito 了。且看Rose如何处理。 MR LEFERE: Good morning. ROSE: Good morning. Can I help you? MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten. ROSE: May I have your name please? MR LEFERE: Paul Lefere… from the International Hotel Group. ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office. (DIALS) OPAL: Mr Ballito's office. ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment. OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor. ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you. MR LEFERE: Room 9 on the first floor. ROSE: That's right. The stairs are on the left. MR LEFERE: Thank you. | 
