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梅和托尼今天遇到的客户都比较棘手…… (M = May, T = Tony, C1= Customer1) 1） T: Hello, can I help you? 你好，需要帮忙吗？ C1: Er, yes, young man. I want a holiday in Scotland please. I got this brochure yesterday and I want to book today. 呃，是的，年轻人。我想去苏格兰旅游。我昨天拿了这本宣传册，今天想预定一下。 T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam. 呃？苏格兰？恐怕我们没有在苏格兰的旅游线路，夫人。 C1: But it says in your brochure, young man. 但是你们的宣传册里有啊，年轻人。 T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake. 哦，让我看一下。抱歉夫人，这不是我们的宣传册，恐怕你弄错了。 C1: Young man, it says here... 年轻人，在这儿…… T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there? 抱歉，抱歉，我想你可以去Norbrook Holidays旅游公司问一下，就在那边。 C1 [mumbling as she leaves] Young people nowadays... 现在的年轻人啊…… M: Oh dear! This conference hasn't been good for business. 天啊！这个会展可真不怎么样！ T: No, not really, it's been very quiet today. We've only had three bookings all morning! | 
