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酒店处理投诉时的常用客套话： 1 对于我的粗心大意我非常抱歉。 I’m awfully sorry for my carelessness. 2先生请别激动，让我来想办法。 lease sir ,if you calm yourself, I’ll try to help you. 3很抱歉，我们此刻不能答应您。我们明天给您回音。 We are sorry, we cannot promise you now. Tomorrow we shall let you know. 4我们当尽力为您解决问题! we’ll try our best to solve the problem. 5非常抱歉,你应该把贵重物品寄存在接待处。 I am sorry .you should have deposited valuables with the reception. 6 相信服务员并不是有意无礼，他只是可能没有听懂您的意思。 I’m sure the waiter didn’t mean to be rude. perhaps he didn’t understand you correctly. 7很抱歉，先生(小姐)。我想这里面可能有点误会。 I’m sorry sir, there must be some misunderstanding. 8 很抱歉，但情况已是如此，请坐一会儿,我尽快为您作安排。 I’m terribly sorry. but that is the situation. Please take a seat. I’ll soon have something arranged for you. | 
