日常英语：投诉
<p>英语小测验日常英语：投诉 当消费者碰到服务态度不好， 产品质量有问题或者觉得受到了不公平的待遇的时候，向有关部门提出投诉是第一步。《英语小测验》考考你对投诉词汇的理解。</p><p>1: <span word="A">A</span>: <span word="What">What</span>’<span word="s">s</span> <span word="the">the</span> <span word="matter">matter</span>?</p><p> <span word="B">B</span>: <span word="The">The</span> <span word="waiter">waiter</span> <span word="has">has</span> _________ <span word="me">me</span>. <span word="He">He</span> <span word="should">should</span> <span word="have">have</span> <span word="given">given</span> <span word="me">me</span> £8.00 <span word="but">but</span> <span word="he">he</span> <span word="only">only</span> <span word="gave">gave</span> <span word="me">me</span> <span word="a">a</span> <span word="fiver">fiver</span>.</p><p><span word="a">a</span>) <span word="short">short</span>-<span word="changed">changed</span></p><p><span word="b">b</span>) <span word="underpaid">underpaid</span></p><p><span word="c">c</span>) <span word="overpaid">overpaid</span></p><p><span word="d">d</span>) <span word="billed">billed</span></p><p>2: <span word="I">I</span> <span word="wish">wish</span> <span word="to">to</span> <span word="complain">complain</span> <span word="about">about</span> <span word="the">the</span> <span word="poor">poor</span> <span word="level">level</span> <span word="of">of</span> _________<span word="I">I</span> <span word="received">received</span> <span word="from">from</span> <span word="the">the</span> <span word="staff">staff</span> <span word="at">at</span> <span word="your">your</span> <span word="Oxford">Oxford</span> <span word="Street">Street</span> <span word="store">store</span>.</p><p><span word="a">a</span>) <span word="shopping">shopping</span> <span word="experience">experience</span></p><p><span word="b">b</span>) <span word="financial">financial</span> <span word="advice">advice</span></p><p><span word="c">c</span>) <span word="product">product</span> <span word="placement">placement</span></p><p><span word="d">d</span>) <span word="customer">customer</span> <span word="service">service</span></p><p>3: <span word="As">As</span> <span word="the">the</span> <span word="goods">goods</span> <span word="I">I</span> <span word="received">received</span> <span word="were">were</span> <span word="damaged">damaged</span>, <span word="I">I</span> <span word="wish">wish</span> <span word="to">to</span>_________. <span word="Please">Please</span> <span word="put">put</span> <span word="the">the</span> <span word="money">money</span> <span word="back">back</span> <span word="onto">onto</span> <span word="my">my</span> <span word="card">card</span>.</p><p><span word="a">a</span>) <span word="get">get</span> <span word="a">a</span> <span word="replacement">replacement</span> <span word="item">item</span></p><p><span word="b">b</span>) <span word="have">have</span> <span word="the">the</span> <span word="goods">goods</span> <span word="fixed">fixed</span></p><p><span word="c">c</span>) <span word="apply">apply</span> <span word="for">for</span> <span word="a">a</span> <span word="refund">refund</span></p><p><span word="d">d</span>) <span word="get">get</span> <span word="store">store</span> <span word="credit">credit</span></p><p>4: <span word="I">I</span>’<span word="m">m</span> <span word="looking">looking</span> <span word="at">at</span> <span word="my">my</span> <span word="gas">gas</span> <span word="bill">bill</span> <span word="and">and</span> <span word="it">it</span> <span word="appears">appears</span> <span word="I">I</span> <span word="have">have</span> <span word="been">been</span> _________. <span word="The">The</span> <span word="bill">bill</span> <span word="is">is</span> <span word="never">never</span> <span word="usually">usually</span> <span word="that">that</span> <span word="high">high</span>.</p><p><span word="a">a</span>) <span word="overcharged">overcharged</span></p><p><span word="b">b</span>) <span word="undercharged">undercharged</span></p><p><span word="c">c</span>) <span word="understaffed">understaffed</span></p><p><span word="d">d</span>) <span word="overtime">overtime</span></p><p>5: <span word="I">I</span> <span word="am">am</span> <span word="writing">writing</span> <span word="to">to</span> <span word="complain">complain</span> <span word="about">about</span> <span word="a">a</span>/<span word="an">an</span> _________ <span word="that">that</span> <span word="I">I</span> <span word="bought">bought</span> <span word="from">from</span> <span word="your">your</span> <span word="website">website</span>. <span word="It">It</span> <span word="does">does</span> <span word="not">not</span> <span word="power">power</span> <span word="up">up</span> <span word="when">when</span> <span word="I">I</span> <span word="turn">turn</span> <span word="it">it</span> <span word="on">on</span>.</p><p><span word="a">a</span>) <span word="piece">piece</span> <span word="of">of</span> <span word="junk">junk</span></p><p><span word="b">b</span>) <span word="shoddy">shoddy</span> <span word="workmanship">workmanship</span></p><p><span word="c">c</span>) <span word="faulty">faulty</span> <span word="product">product</span></p>
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