2017年消费者投诉举报十大热点
<p>3月14日，国家工商总局发布全国工商和市场监管部门2017年处理消费者投诉举报咨询情况分析。</p><p><span word="The">The</span> <span word="State">State</span> <span word="Administration">Administration</span> <span word="for">for</span> <span word="Industry">Industry</span> <span word="and">and</span> <span word="Commerce">Commerce</span> <span word="dealt">dealt</span> <span word="with">with</span> 1.2 <span word="million">million</span> <span word="complaints">complaints</span> <span word="on">on</span> <span word="merchandise">merchandise</span> <span word="last">last</span> <span word="year">year</span> <span word="and">and</span> 1.19 <span word="million">million</span> <span word="about">about</span> <span word="services">services</span>.</p><p>2017年，国家工商总局处理商品投诉120万件，服务投诉119万件。</p><p><span word="Last">Last</span> <span word="year">year</span>, <span word="consumers">consumers</span> <span word="filed">filed</span> <span word="more">more</span> <span word="complaints">complaints</span> <span word="related">related</span> <span word="to">to</span> <span word="online">online</span> <span word="shopping">shopping</span>, <span word="services">services</span> <span word="and">and</span> <span word="upscale">upscale</span> <span word="merchandise">merchandise</span> - <span word="goods">goods</span> <span word="that">that</span> <span word="signal">signal</span> <span word="a">a</span> <span word="desire">desire</span> <span word="for">for</span> <span word="higher">higher</span> <span word="quality">quality</span> <span word="and">and</span> <span word="a">a</span> <span word="better">better</span> <span word="living">living</span> <span word="standard">standard</span>, <span word="such">such</span> <span word="as">as</span> <span word="those">those</span> <span word="related">related</span> <span word="to">to</span> <span word="culture">culture</span> <span word="and">and</span> <span word="entertainment">entertainment</span>, <span word="cosmetics">cosmetics</span>, <span word="computers">computers</span> <span word="and">and</span> <span word="electrical">electrical</span> <span word="appliances">appliances</span>.</p><p>2017年，消费者在网购、服务以及升级类消费品中的投诉量增加，升级类消费品指体现更高质量和更高水准生活品质的商品，比如，文化娱乐、化妆品、计算机以及电子产品。</p><p>图片2017年全国工商和市场监管部门共受理消费者投诉240.04万件，同比增长44.0%。投诉热点主要集中在服装鞋帽（<span word="clothing">clothing</span>, <span word="shoes">shoes</span> & <span word="hats">hats</span>）、家居家装（<span word="home">home</span> <span word="decorating">decorating</span> <span word="merchandise">merchandise</span> <span word="and">and</span> <span word="services">services</span>）、家用电器（<span word="household">household</span> <span word="appliances">appliances</span>）、通讯器材（<span word="communications">communications</span> <span word="equipment">equipment</span>）、交通工具（<span word="transport">transport</span>）、居民服务（<span word="residents">residents</span> <span word="service">service</span>）、餐饮住宿（<span word="catering">catering</span> <span word="and">and</span> <span word="accommodation">accommodation</span>）、互联网服务（<span word="internet">internet</span> <span word="service">service</span>）、文体娱乐（<span word="culture">culture</span> <span word="and">and</span> <span word="entertainment">entertainment</span>）、租赁服务（<span word="rental">rental</span> <span word="services">services</span>）等十个方面。</p>
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