科学家揭秘最完美的道歉方式
<p><span word="Elton">Elton</span> <span word="John">John</span> <span word="once">once</span> <span word="sang">sang</span> <span word="that">that</span> <span word="sorry">sorry</span> <span word="seemed">seemed</span> <span word="to">to</span> <span word="be">be</span> <span word="hardest">hardest</span> <span word="word">word</span> <span word="but">but</span> <span word="now">now</span> <span word="scientists">scientists</span> <span word="have">have</span> <span word="found">found</span> <span word="that">that</span> <span word="the">the</span> <span word="perfect">perfect</span> <span word="apology">apology</span> <span word="requires">requires</span> <span word="more">more</span> <span word="than">than</span> <span word="just">just</span> <span word="the">the</span> <span word="word">word</span> '<span word="sorry">sorry</span>' <span word="itself">itself</span>.</p><p>英国著名音乐家埃尔顿·约翰曾唱到，对不起是最难说出的话。不过现在，科学家研究出最完美的道歉方式，而且远不止“对不起”这么简单。</p><p><span word="Based">Based</span> <span word="on">on</span> <span word="the">the</span> <span word="findings">findings</span> <span word="of">of</span> <span word="a">a</span> <span word="new">new</span> <span word="study">study</span>, <span word="researchers">researchers</span> <span word="said">said</span> <span word="there">there</span> <span word="are">are</span> <span word="six">six</span> <span word="key">key</span> <span word="elements">elements</span> <span word="to">to</span> <span word="make">make</span> <span word="one">one</span>'<span word="s">s</span> <span word="apology">apology</span> <span word="more">more</span> <span word="sincere">sincere</span> <span word="and">and</span> <span word="easy">easy</span> <span word="to">to</span> <span word="accept">accept</span> <span word="with">with</span> <span word="two">two</span> <span word="being">being</span> <span word="very">very</span> <span word="critical">critical</span> <span word="in">in</span> <span word="ensuring">ensuring</span> <span word="acceptance">acceptance</span>. <span word="They">They</span> <span word="are">are</span> <span word="accepting">accepting</span> <span word="one">one</span>'<span word="s">s</span> <span word="own">own</span> <span word="fault">fault</span> <span word="and">and</span> <span word="offering">offering</span> <span word="to">to</span> <span word="repair">repair</span> <span word="the">the</span> <span word="damage">damage</span> <span word="when">when</span> <span word="making">making</span> <span word="an">an</span> <span word="apology">apology</span>, <span word="according">according</span> <span word="to">to</span> <span word="Ohio">Ohio</span> <span word="State">State</span> <span word="University">University</span> <span word="researchers">researchers</span>.</p><p>俄亥俄州立大学一项新的研究成果提出了道歉的六大关键因素，让道歉更真诚，更能被对方接受。其中最关键的两点，就是承认错误，并主动提出弥补伤害。</p><p><span word="The">The</span> <span word="study">study</span> <span word="looked">looked</span> <span word="at">at</span> <span word="how">how</span> 755 <span word="volunteers">volunteers</span> <span word="reacted">reacted</span> <span word="to">to</span> <span word="apologies">apologies</span> <span word="that">that</span> <span word="contained">contained</span> <span word="some">some</span> <span word="or">or</span> <span word="all">all</span> <span word="of">of</span> <span word="the">the</span> <span word="six">six</span> <span word="key">key</span> <span word="elements">elements</span> <span word="in">in</span> <span word="two">two</span> <span word="separate">separate</span> <span word="parts">parts</span>.</p><p>该研究将755名志愿者分成两组，分别观察他们面对全部或部分包含六大关键因素的道歉时做出的反应。</p>
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