研究:排队太久会导致疾病
<p><span word="Waiting">Waiting</span> <span word="in">in</span> <span word="a">a</span> <span word="call">call</span> <span word="centre">centre</span> <span word="phone">phone</span> <span word="queue">queue</span> <span word="for">for</span> <span word="more">more</span> <span word="than">than</span> <span word="five">five</span> <span word="minutes">minutes</span> <span word="and">and</span> 58 <span word="seconds">seconds</span> <span word="is">is</span> <span word="bad">bad</span> <span word="for">for</span> <span word="your">your</span> <span word="health">health</span>, <span word="new">new</span> <span word="research">research</span> <span word="shows">shows</span>. <span word="Experts">Experts</span> <span word="found">found</span> <span word="callers">callers</span>' <span word="stress">stress</span> <span word="levels">levels</span> <span word="and">and</span> <span word="blood">blood</span> <span word="pressure">pressure</span> <span word="rise">rise</span> <span word="dangerously">dangerously</span> <span word="high">high</span> <span word="as">as</span> <span word="they">they</span> <span word="become">become</span> <span word="frustrated">frustrated</span> <span word="with">with</span> <span word="the">the</span> <span word="delay">delay</span> <span word="in">in</span> <span word="getting">getting</span> <span word="through">through</span>.</p><p>一项新的研究表明，在电话呼叫中心排队等候超过5分58秒，对健康有害。专家发现，当接通被延迟时，打电话者会觉得很沮丧，他们的精神压力和血压会上升到非常危险的高度。</p><p><span word="Dr">Dr</span> <span word="Roger">Roger</span> <span word="Henderson">Henderson</span>, <span word="a">a</span> <span word="stress">stress</span> <span word="expert">expert</span> <span word="and">and</span> <span word="GP">GP</span> <span word="said">said</span>: “<span word="We">We</span> <span word="live">live</span> <span word="in">in</span> <span word="an">an</span> <span word="age">age</span> <span word="where">where</span> <span word="for">for</span> <span word="many">many</span> <span word="people">people</span> <span word="time">time</span> <span word="is">is</span> <span word="the">the</span> <span word="most">most</span> <span word="valuable">valuable</span> <span word="commodity">commodity</span> <span word="of">of</span> <span word="all">all</span>. <span word="More">More</span> <span word="and">and</span> <span word="more">more</span> <span word="people">people</span> <span word="are">are</span> <span word="unwilling">unwilling</span> <span word="to">to</span> <span word="wait">wait</span>. ‘<span word="I">I</span> <span word="call">call</span> <span word="this">this</span> <span word="phenomenon">phenomenon</span> ‘<span word="speed">speed</span> <span word="greed">greed</span>’, <span word="which">which</span> <span word="reflects">reflects</span> <span word="our">our</span> <span word="growing">growing</span> <span word="demand">demand</span> <span word="for">for</span> <span word="instantly">instantly</span> <span word="access">access</span> <span word="to">to</span> <span word="information">information</span> <span word="and">and</span> <span word="service">service</span>. ‘<span word="It">It</span> <span word="is">is</span> <span word="part">part</span> <span word="of">of</span> <span word="human">human</span> <span word="nature">nature</span> <span word="to">to</span> <span word="rarely">rarely</span> <span word="be">be</span> <span word="satisfied">satisfied</span> <span word="with">with</span> <span word="what">what</span> <span word="we">we</span> <span word="have">have</span> <span word="in">in</span> <span word="life">life</span>.”</p><p>压力专家、全科医生罗杰·亨德森汉德森博士说：“在我们生活时代里，对许多人来说，时间是最宝贵的商品。越来越多的人不愿意等待。我把这种现象称为‘速度贪婪’，它反应了我们日益增长的、对立即获得信息及服务的需要。这是人性的一部分，极少满足于我们已经拥有的生活。”</p><p><span word="Dr">Dr</span> <span word="Henderson">Henderson</span> <span word="said">said</span> <span word="other">other</span> <span word="symptoms">symptoms</span> <span word="of">of</span> <span word="queue">queue</span> <span word="induced">induced</span> <span word="stress">stress</span> <span word="include">include</span> <span word="a">a</span> <span word="racing">racing</span> <span word="heartbeat">heartbeat</span>, <span word="sweaty">sweaty</span> <span word="palms">palms</span> <span word="and">and</span> <span word="headaches">headaches</span>. <span word="This">This</span> <span word="could">could</span> <span word="develop">develop</span> <span word="into">into</span> <span word="a">a</span> <span word="more">more</span> <span word="serious">serious</span> <span word="medical">medical</span> <span word="condition">condition</span> <span word="such">such</span> <span word="high">high</span> <span word="blood">blood</span> <span word="pressure">pressure</span>, <span word="chronic">chronic</span> <span word="anxiety">anxiety</span>, <span word="stomach">stomach</span> <span word="and">and</span> <span word="bowel">bowel</span> <span word="upsets">upsets</span> - <span word="or">or</span> <span word="even">even</span> <span word="the">the</span> <span word="breakdown">breakdown</span> <span word="of">of</span> <span word="relationship">relationship</span>, <span word="he">he</span> <span word="warned">warned</span>.</p>
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