作文专项训练：投诉信
<p> 投诉信是当人们对某机构的工作人员或其服务不满时，向有关机构的主管或监督人员所做出的书面表述。其内容往往包括对被投诉事件的回忆，投诉人的心里伤害、经济损失，以及投诉人对被投诉方提出的合理补偿要求等。</p><p> 投诉信写作三步曲：</p><p> 自我介绍，交代投诉内容，表明本信的目的和要求说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。</p><p> 注意：</p><p> 写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。</p><p> 范文解析：</p><p> <span word="Directions">Directions</span>: <span word="Write">Write</span> <span word="a">a</span> <span word="letter">letter</span> <span word="to">to</span> <span word="a">a</span> <span word="store">store</span>, <span word="making">making</span> <span word="a">a</span> <span word="complaint">complaint</span> <span word="about">about</span> <span word="its">its</span> <span word="delivery">delivery</span>.</p><p> <span word="You">You</span> <span word="should">should</span> <span word="write">write</span> <span word="about">about</span> 100 <span word="words">words</span> <span word="on">on</span> <span word="ANSWER">ANSWER</span> <span word="SHEET">SHEET</span></p><p> 2、<span word="Do">Do</span> <span word="not">not</span> <span word="sign">sign</span> <span word="your">your</span> <span word="own">own</span> <span word="name">name</span> <span word="at">at</span> <span word="the">the</span> <span word="end">end</span> <span word="of">of</span> <span word="the">the</span> <span word="letter">letter</span>. <span word="Use">Use</span> <span word="Wang">Wang</span> <span word="Hua">Hua</span> <span word="instead">instead</span>. <span word="Do">Do</span> <span word="not">not</span> <span word="write">write</span> <span word="the">the</span> <span word="address">address</span>.</p><p> <span word="Dear">Dear</span> <span word="Sir">Sir</span> <span word="or">or</span> <span word="Madam">Madam</span>,</p><p> <span word="I">I</span> <span word="am">am</span> <span word="writing">writing</span> <span word="to">to</span> <span word="make">make</span> <span word="a">a</span> <span word="complaint">complaint</span> <span word="against">against</span> <span word="your">your</span> <span word="bad">bad</span> <span word="delivery">delivery</span> <span word="service">service</span>.</p><p> <span word="Im">Im</span> <span word="afraid">afraid</span> <span word="that">that</span> <span word="the">the</span> <span word="enclosed">enclosed</span> <span word="CD">CD</span> <span word="player">player</span> <span word="doesnt">doesnt</span> <span word="work">work</span>. <span word="It">It</span> <span word="is">is</span> <span word="the">the</span> <span word="third">third</span> <span word="one">one</span> <span word="Ive">Ive</span> <span word="got">got</span> <span word="to">to</span> <span word="return">return</span> <span word="this">this</span> <span word="month">month</span>.</p>
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