商务口语：诚恳致歉
<p> <span word="Ann">Ann</span>. 陈豪去年大学毕业以后，就到北京的美国<span word="ABC">ABC</span>公司工作。今天他去出席了一个午餐会以后回到公司，还没有走进自己的办公室，就被同事<span word="Mary">Mary</span>叫住了。</p><p> (<span word="Office">Office</span> <span word="ambience">ambience</span>)</p><p> <span word="M">M</span>：<span word="Hey">Hey</span>, <span word="Chao">Chao</span> <span word="Hao">Hao</span>, <span word="I">I</span> <span word="need">need</span> <span word="to">to</span> <span word="talk">talk</span> <span word="to">to</span> <span word="you">you</span>。</p><p> <span word="C">C</span>：<span word="Whats">Whats</span> <span word="wrong">wrong</span>?</p><p> <span word="M">M</span>：<span word="Did">Did</span> <span word="you">you</span> <span word="offer">offer</span> <span word="John">John</span> <span word="in">in</span> <span word="the">the</span> <span word="Technology">Technology</span> <span word="Department">Department</span> <span word="a">a</span> <span word="ride">ride</span> <span word="to">to</span> <span word="the">the</span> <span word="lunch">lunch</span> <span word="today">today</span>?</p><p> <span word="C">C</span>：(恍然大悟) 哎哟，我忘得一干二净了。</p><p> <span word="M">M</span>：<span word="He">He</span> <span word="waited">waited</span> <span word="a">a</span> <span word="long">long</span> <span word="time">time</span> <span word="for">for</span> <span word="you">you</span> <span word="today">today</span>!</p><p> <span word="C">C</span>：啊呀，害他等我半天。<span word="Oh">Oh</span> <span word="dear">dear</span>, <span word="what">what</span> <span word="should">should</span> <span word="I">I</span> <span word="do">do</span>?</p><p> <span word="M">M</span>：<span word="Find">Find</span> <span word="him">him</span> <span word="immediately">immediately</span> <span word="and">and</span> <span word="apologize">apologize</span>!</p><p> <span word="C">C</span>：你说什么?<span word="Apologize">Apologize</span>?</p><p> <span word="M">M</span>：<span word="Apologize">Apologize</span>, <span word="A">A</span>-<span word="P">P</span>-<span word="O">O</span>-<span word="L">L</span>-<span word="O">O</span>-<span word="G">G</span>-<span word="I">I</span>-<span word="Z">Z</span>-<span word="E">E</span>， 就是道歉!</p><p> <span word="C">C</span>：我可不能对他说我忘了，总得找个理由吧!</p><p> <span word="M">M</span>：不要找出种种理由来解释。 <span word="Its">Its</span> <span word="always">always</span> <span word="best">best</span> <span word="to">to</span> <span word="be">be</span> <span word="truthful">truthful</span> <span word="and">and</span> <span word="sincere">sincere</span> <span word="when">when</span> <span word="you">you</span> <span word="apologize">apologize</span>。</p><p> <span word="C">C</span>：也是。要道歉嘛还是老老实实，找借口让人听起来不诚恳。好，我这就去找<span word="John">John</span>。</p><p> <span word="C">C</span>：行了，没事了。</p><p> <span word="M">M</span>：你跟他道歉了?</p><p> <span word="C">C</span>：不，<span word="John">John</span>已经走了，我给他写个<span word="email">email</span>就行了。</p><p> <span word="M">M</span>：写<span word="email">email</span> 不太好。<span word="Email">Email</span> <span word="is">is</span> <span word="too">too</span> <span word="impersonal">impersonal</span> <span word="when">when</span> <span word="you">you</span> <span word="need">need</span> <span word="to">to</span> <span word="ask">ask</span> <span word="forgiveness">forgiveness</span>。你要道歉最好还是当面说好，更正式一些。</p>
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