第1课 服务电话 - 14
<p>第1课：打电话之服务电话 - 14</p><p>退货服务</p><p>【对话1：打电话退货】</p><p><span word="Hello">Hello</span>. <span word="Thank">Thank</span> <span word="you">you</span> <span word="for">for</span> <span word="calling">calling</span> <span word="Spend">Spend</span> <span word="Mart">Mart</span>.</p><p><span word="Is">Is</span> <span word="this">this</span> <span word="the">the</span> <span word="Customer">Customer</span> <span word="Service">Service</span> <span word="Desk">Desk</span>?</p><p><span word="Yes">Yes</span>. <span word="How">How</span> <span word="can">can</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?</p><p><span word="I">I</span> <span word="bought">bought</span> <span word="a">a</span> <span word="sweater">sweater</span> <span word="from">from</span> <span word="your">your</span> <span word="store">store</span> <span word="a">a</span> <span word="week">week</span> <span word="ago">ago</span>. <span word="It">It</span> <span word="says">says</span> <span word="size">size</span> 12. <span word="But">But</span> <span word="actually">actually</span>, <span word="it">it</span> <span word="is">is</span> <span word="a">a</span> <span word="size">size</span> 10. <span word="Can">Can</span> <span word="I">I</span> <span word="exchange">exchange</span> <span word="it">it</span>?</p><p><span word="Do">Do</span> <span word="you">you</span> <span word="have">have</span> <span word="the">the</span> <span word="receipt">receipt</span> <span word="with">with</span> <span word="you">you</span>?</p><p><span word="Yes">Yes</span>, <span word="I">I</span> <span word="do">do</span>.</p><p><span word="I">I</span> <span word="like">like</span> <span word="to">to</span> <span word="apologize">apologize</span> <span word="for">for</span> <span word="the">the</span> <span word="problem">problem</span>. <span word="Please">Please</span> <span word="come">come</span> <span word="down">down</span> <span word="with">with</span> <span word="your">your</span> <span word="receipt">receipt</span> <span word="and">and</span> <span word="sweater">sweater</span> <span word="to">to</span> <span word="exchange">exchange</span> <span word="it">it</span> <span word="for">for</span> <span word="the">the</span> <span word="size">size</span> <span word="you">you</span> <span word="want">want</span>.</p><p><span word="Thank">Thank</span> <span word="you">you</span> <span word="very">very</span> <span word="much">much</span>.</p><p><span word="You">You</span>&<span word="rsquo">rsquo</span>;<span word="re">re</span> <span word="welcome">welcome</span>.</p><p>您好。感谢您致电<span word="Spend">Spend</span> <span word="Mart">Mart</span>。</p><p>请问是客户服务柜台吗？</p><p>是的。我能为您做什么？</p><p>一周前我在你们的店里买了一件毛衣。标着是12号，可实际上是10号。我能换一件吗？</p><p>请问您还留着收据吗？</p><p>是的。</p><p>很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺码。</p><p>谢谢。</p><p>别客气。</p>
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