第1课 打电话之服务电话 - 2
<p>第1课：打电话之服务电话 - 2</p><p>【对话1：安装电话】</p><p><span word="Hello">Hello</span>. <span word="This">This</span> <span word="is">is</span> <span word="Bell">Bell</span> <span word="Canada">Canada</span>. <span word="May">May</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?</p><p><span word="It">It</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="Jessica">Jessica</span> <span word="Smith">Smith</span> <span word="calling">calling</span>. <span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="d">d</span> <span word="like">like</span> <span word="to">to</span> <span word="have">have</span> <span word="a">a</span> <span word="telephone">telephone</span> <span word="installed">installed</span>.</p><p><span word="Will">Will</span> <span word="this">this</span> <span word="be">be</span> <span word="a">a</span> <span word="residential">residential</span> <span word="or">or</span> <span word="commercial">commercial</span> <span word="phone">phone</span> <span word="line">line</span>?</p><p><span word="Residential">Residential</span>. <span word="What">What</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="the">the</span> <span word="difference">difference</span>?</p><p><span word="Well">Well</span>, <span word="different">different</span> <span word="charges">charges</span>. <span word="Residential">Residential</span> <span word="is">is</span> <span word="cheaper">cheaper</span> <span word="than">than</span> <span word="commercial">commercial</span>. <span word="What">What</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="your">your</span> <span word="address">address</span>?</p><p>#25 <span word="Burlington">Burlington</span> <span word="Road">Road</span>.</p><p><span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="ll">ll</span> <span word="send">send</span> <span word="someone">someone</span> <span word="to">to</span> <span word="do">do</span> <span word="it">it</span> <span word="this">this</span> <span word="Friday">Friday</span> <span word="morning">morning</span> <span word="around">around</span> 10:00. <span word="Is">Is</span> <span word="that">that</span> <span word="ok">ok</span>?</p><p><span word="That">That</span>&<span word="rsquo">rsquo</span>;<span word="ll">ll</span> <span word="be">be</span> <span word="fine">fine</span>. <span word="What">What</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="the">the</span> <span word="total">total</span> <span word="cost">cost</span> <span word="for">for</span> <span word="the">the</span> <span word="installation">installation</span>?</p><p>$75 <span word="total">total</span>.( <span word="seventy">seventy</span> <span word="five">five</span> <span word="dollars">dollars</span>)</p><p><span word="All">All</span> <span word="right">right</span>. <span word="Thanks">Thanks</span>.</p><p><span word="You">You</span>&<span word="rsquo">rsquo</span>;<span word="re">re</span> <span word="welcome">welcome</span>.</p><p>你好。我是<span word="Bell">Bell</span> <span word="Canada">Canada</span>。有什么可以帮您的吗？</p><p>我是<span word="Jessica">Jessica</span> <span word="Smith">Smith</span>。我想要安部电话。</p><p>请为您是要装住宅电话还是商业电话？</p><p>我要装住宅电话。不过两者之间的区别是什么？</p><p>收费不同。住宅电话要便宜些。您的地址是什么？</p><p><span word="Burlington">Burlington</span>路25号。</p><p>我可以让人在周五早上10点左右去为您安装。您看这样可以吗？</p><p>可以。安装费总共多少？</p><p>75美元。</p><p>好的。谢谢。</p><p>不必客气。</p><p>【对话2：电话故障】</p><p><span word="Hello">Hello</span>. <span word="This">This</span> <span word="is">is</span> <span word="Customer">Customer</span> <span word="service">service</span>. <span word="How">How</span> <span word="may">may</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?</p><p><span word="We">We</span> <span word="have">have</span> <span word="a">a</span> <span word="problem">problem</span> <span word="with">with</span> <span word="our">our</span> <span word="phone">phone</span> <span word="line">line</span>.</p><p><span word="Tell">Tell</span> <span word="me">me</span> <span word="exactly">exactly</span> <span word="what">what</span> <span word="the">the</span> <span word="problem">problem</span> <span word="is">is</span>, <span word="please">please</span>.</p><p><span word="We">We</span> <span word="have">have</span> <span word="no">no</span> <span word="phone">phone</span> <span word="service">service</span>. <span word="We">We</span> <span word="can">can</span>&<span word="rsquo">rsquo</span>;<span word="t">t</span> <span word="get">get</span> <span word="through">through</span> <span word="to">to</span> <span word="anywhere">anywhere</span>.</p>
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