办公电话该怎样打（2）
<p>如果对方打过电话来，但是要找的人不在，该怎么办呢？我们看看<span word="Sissy">Sissy</span> 是怎么处理的吧。</p><p><span word="SISSY">SISSY</span>: <span word="Chinadaily">Chinadaily</span> <span word="website">website</span>. <span word="May">May</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?</p><p><span word="ROLF">ROLF</span>: <span word="This">This</span>’<span word="s">s</span> <span word="Rolf">Rolf</span> <span word="from">from</span> <span word="BBC">BBC</span>. <span word="May">May</span> <span word="I">I</span> <span word="talk">talk</span> <span word="to">to</span> <span word="Kelly">Kelly</span> <span word="please">please</span>?</p><p><span word="SISSY">SISSY</span>: <span word="Would">Would</span> <span word="you">you</span> <span word="mind">mind</span> <span word="holding">holding</span> <span word="for">for</span> <span word="one">one</span> <span word="minute">minute</span>?</p><p>（…）</p><p><span word="SISSY">SISSY</span>: <span word="She">She</span>'<span word="s">s</span> <span word="out">out</span> <span word="for">for</span> <span word="lunch">lunch</span>. <span word="Would">Would</span> <span word="you">you</span> <span word="like">like</span> <span word="to">to</span> <span word="leave">leave</span> <span word="a">a</span> <span word="message">message</span>?</p><p><span word="ROLF">ROLF</span>: <span word="No">No</span>. <span word="I">I</span> <span word="really">really</span> <span word="need">need</span> <span word="to">to</span> <span word="talk">talk</span> <span word="to">to</span> <span word="her">her</span> <span word="personally">personally</span>.</p><p><span word="SISSY">SISSY</span>: <span word="Would">Would</span> <span word="you">you</span> <span word="like">like</span> <span word="to">to</span> <span word="leave">leave</span> <span word="a">a</span> <span word="message">message</span> <span word="on">on</span> <span word="her">her</span> <span word="machine">machine</span>, <span word="then">then</span>？</p><p><span word="ROLF">ROLF</span>: <span word="OK">OK</span>, <span word="thanks">thanks</span> <span word="a">a</span> <span word="lot">lot</span>.</p><p><span word="SISSY">SISSY</span>: <span word="Hold">Hold</span> <span word="on">on</span> <span word="and">and</span> <span word="I">I</span>'<span word="ll">ll</span> <span word="transfer">transfer</span> <span word="you">you</span>.</p><p>(<span word="I">I</span>'<span word="m">m</span> <span word="not">not</span> <span word="available">available</span> <span word="to">to</span> <span word="take">take</span> <span word="your">your</span> <span word="call">call</span>, <span word="but">but</span> <span word="please">please</span> <span word="leave">leave</span> <span word="your">your</span> <span word="name">name</span>, <span word="number">number</span> <span word="and">and</span> <span word="a">a</span> <span word="brief">brief</span> <span word="message">message</span>. <span word="I">I</span>'<span word="ll">ll</span> <span word="get">get</span> <span word="back">back</span> <span word="to">to</span> <span word="you">you</span> <span word="as">as</span> <span word="soon">soon</span> <span word="as">as</span> <span word="possible">possible</span>.)</p><p>（…）</p><p>1. 基本上在打电话给服务部门时，我们常会遇到这样的情况：</p><p>"<span word="Service">Service</span> <span word="is">is</span> <span word="busy">busy</span> <span word="now">now</span>, <span word="please">please</span> <span word="hold">hold</span> <span word="on">on</span> <span word="and">and</span> <span word="your">your</span> <span word="call">call</span> <span word="will">will</span> <span word="be">be</span> <span word="answered">answered</span> <span word="in">in</span> <span word="approximate">approximate</span> 5 <span word="minutes">minutes</span>." 现在服务正忙，请不要挂机，我们将在五分钟接听您的电话。</p><p>然后十分钟过去了：</p><p>"<span word="Please">Please</span> <span word="continue">continue</span> <span word="to">to</span> <span word="hold">hold</span>, <span word="your">your</span> <span word="call">call</span> <span word="is">is</span> <span word="very">very</span> <span word="important">important</span> <span word="to">to</span> <span word="us">us</span>."</p><p>请继续等候, 你的来电对我们非常重要。</p><p>这种无止境的等待令人深恶痛绝，所以人家打电话来时如果万不得已一定要请他稍候，我们要客气一点地说：</p><p>"<span word="Would">Would</span> <span word="you">you</span> <span word="mind">mind</span> <span word="holding">holding</span> <span word="for">for</span> <span word="one">one</span> <span word="minute">minute</span>?"</p><p>一定要记得要给对方一个明确的时间，例如<span word="one">one</span> <span word="minute">minute</span> 或是 <span word="five">five</span> <span word="minutes">minutes</span>，千万不要让人家觉得你在敷衍他。</p>
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