真歉意还是假客套：如何判别道歉是真心还是假意
<p>在社交媒体时代，名人道歉简直成了家常便饭，有些道歉能够被接受，有些道歉反而招来更多骂声，比如，凯文·史派西在性骚扰丑闻曝光后的道歉就因为没有诚意而遭到炮轰。如何分辨一个人的道歉是真心还是假意呢？怎样道歉更能让对方接受？道歉应该避免说哪些话？来看看专家怎么说。</p><p><span word="Sorry">Sorry</span> <span word="seems">seems</span> <span word="to">to</span> <span word="be">be</span> <span word="the">the</span> <span word="hardest">hardest</span> <span word="word">word</span>. <span word="So">So</span> <span word="sang">sang</span> <span word="Elton">Elton</span> <span word="John">John</span> <span word="on">on</span> <span word="one">one</span> <span word="of">of</span> <span word="his">his</span> <span word="biggest">biggest</span> 1970<span word="s">s</span> <span word="hits">hits</span> - <span word="but">but</span> <span word="not">not</span> <span word="every">every</span> <span word="public">public</span> <span word="figure">figure</span> <span word="seems">seems</span> <span word="to">to</span> <span word="find">find</span> <span word="it">it</span> <span word="so">so</span> <span word="tough">tough</span> <span word="to">to</span> <span word="utter">utter</span> <span word="that">that</span> <span word="powerful">powerful</span> <span word="five">five</span>-<span word="letter">letter</span> <span word="word">word</span>.</p><p>“对不起”似乎是最难说出口的词，艾尔顿·约翰20世纪70年代发行过的同名热单（<span word="Sorry">Sorry</span> <span word="Seems">Seems</span> <span word="to">to</span> <span word="be">be</span> <span word="the">the</span> <span word="Hardest">Hardest</span> <span word="Word">Word</span>）就是这么唱的。不过，并不是每一位公众人物都觉得这个颇有分量的词难以启齿。</p><p><span word="In">In</span> <span word="recent">recent</span> <span word="months">months</span> <span word="a">a</span> <span word="broad">broad</span> <span word="spectrum">spectrum</span> <span word="of">of</span> <span word="public">public</span> <span word="figures">figures</span>, <span word="from">from</span> <span word="politicians">politicians</span>, <span word="to">to</span> <span word="Hollywood">Hollywood</span> <span word="actors">actors</span> <span word="and">and</span> <span word="YouTube">YouTube</span> <span word="stars">stars</span> <span word="have">have</span> <span word="all">all</span> <span word="publicly">publicly</span> <span word="expressed">expressed</span> <span word="remorse">remorse</span>.</p><p>近几个月来，各个领域的公众人物，从政界人士到好莱坞演员再到<span word="YouTube">YouTube</span>明星，都曾公开表达过歉意。</p><p><span word="But">But</span> <span word="with">with</span> <span word="so">so</span> <span word="much">much</span> <span word="remorse">remorse</span> <span word="on">on</span> <span word="the">the</span> <span word="airwaves">airwaves</span>, <span word="just">just</span> <span word="how">how</span> <span word="can">can</span> <span word="we">we</span> <span word="differentiate">differentiate</span> <span word="a">a</span> <span word="forced">forced</span> <span word="apology">apology</span> <span word="from">from</span> <span word="a">a</span> <span word="heartfelt">heartfelt</span> <span word="expression">expression</span> <span word="of">of</span> <span word="remorse">remorse</span>?</p><p>但是电视屏幕上的这么多歉意，我们要如何分辨哪些道歉是被迫作出的，哪些是真心实意的懊悔呢？</p><p><span word="In">In</span> <span word="its">its</span> <span word="purest">purest</span> <span word="form">form</span>, <span word="saying">saying</span> <span word="sorry">sorry</span> <span word="should">should</span> <span word="be">be</span> <span word="an">an</span> "<span word="act">act</span> <span word="of">of</span> <span word="contrition">contrition</span>, <span word="a">a</span> <span word="realisation">realisation</span> <span word="that">that</span> <span word="something">something</span> <span word="you">you</span> <span word="have">have</span> <span word="said">said</span> <span word="or">or</span> <span word="done">done</span> <span word="has">has</span> <span word="hurt">hurt</span> <span word="someone">someone</span> <span word="and">and</span> <span word="you">you</span> <span word="want">want</span> <span word="to">to</span> <span word="make">make</span> <span word="amends">amends</span>", <span word="says">says</span> <span word="psychologist">psychologist</span> <span word="Geraldine">Geraldine</span> <span word="Joaquim">Joaquim</span>.</p>
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