别耍嘴皮子:懂得聆听，好处良多
<p><span word="Do">Do</span> <span word="you">you</span> <span word="remember">remember</span> <span word="the">the</span> <span word="public">public</span> <span word="service">service</span> <span word="announcement">announcement</span> <span word="that">that</span> <span word="talked">talked</span> <span word="about">about</span> <span word="the">the</span> <span word="importance">importance</span> <span word="of">of</span> <span word="good">good</span> <span word="listening">listening</span> <span word="skills">skills</span>? <span word="It">It</span> <span word="aired">aired</span> <span word="quite">quite</span> <span word="a">a</span> <span word="few">few</span> <span word="years">years</span> <span word="ago">ago</span> <span word="and">and</span> <span word="sought">sought</span> <span word="to">to</span> <span word="explain">explain</span> <span word="the">the</span> <span word="difference">difference</span> <span word="between">between</span> <span word="hearing">hearing</span> <span word="and">and</span> <span word="listening">listening</span>. <span word="While">While</span> <span word="hearing">hearing</span> <span word="is">is</span> <span word="a">a</span> <span word="physical">physical</span> <span word="ability">ability</span>—<span word="actually">actually</span> <span word="one">one</span> <span word="of">of</span> <span word="our">our</span> <span word="five">five</span> <span word="senses">senses</span>—<span word="listening">listening</span> <span word="is">is</span> <span word="a">a</span> <span word="skill">skill</span>. <span word="It">It</span> <span word="is">is</span> <span word="possible">possible</span> <span word="to">to</span> <span word="have">have</span> <span word="one">one</span> <span word="but">but</span> <span word="not">not</span> <span word="the">the</span> <span word="other">other</span>. <span word="Someone">Someone</span> <span word="who">who</span> <span word="is">is</span> <span word="hearing">hearing</span> <span word="impaired">impaired</span> <span word="can">can</span> <span word="be">be</span> <span word="a">a</span> <span word="great">great</span> <span word="listener">listener</span> <span word="if">if</span> <span word="he">he</span> <span word="or">or</span> <span word="she">she</span> <span word="pays">pays</span> <span word="attention">attention</span> <span word="to">to</span> <span word="the">the</span> <span word="information">information</span> <span word="someone">someone</span> <span word="conveys">conveys</span> <span word="to">to</span> <span word="them">them</span> <span word="regardless">regardless</span> <span word="of">of</span> <span word="how">how</span> <span word="it">it</span> <span word="is">is</span> <span word="being">being</span> <span word="communicated">communicated</span>. <span word="Likewise">Likewise</span> <span word="someone">someone</span> <span word="with">with</span> <span word="very">very</span> <span word="sharp">sharp</span> <span word="hearing">hearing</span> <span word="can">can</span> <span word="be">be</span> <span word="a">a</span> <span word="poor">poor</span> <span word="listener">listener</span>.</p><p>你还记得在公共服务宣言中谈到的关于聆听技巧的重要性吗？这是多年前播出的内容，目的在于区别听觉和聆听能力。虽然听觉是我们的一种能力——五感之一——但是聆听能力是一种技巧。你可能会具备不错的听觉但不一定懂得聆听。即便是听觉障碍人士也可能是优秀的聆听者，如果他能足够专注于他人用各种方式向他传递的信息。同样道理，听觉发达的人也可能不是位优秀的聆听者。</p>
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