大部分职场冲突与性格无关
<p><span word="Conflict">Conflict</span> <span word="happens">happens</span> <span word="everywhere">everywhere</span>, <span word="including">including</span> <span word="in">in</span> <span word="the">the</span> <span word="workplace">workplace</span>. <span word="When">When</span> <span word="it">it</span> <span word="does">does</span>, <span word="it">it</span>’<span word="s">s</span> <span word="tempting">tempting</span> <span word="to">to</span> <span word="blame">blame</span> <span word="it">it</span> <span word="on">on</span> <span word="personalities">personalities</span>. <span word="But">But</span> <span word="more">more</span> <span word="often">often</span> <span word="than">than</span> <span word="not">not</span>, <span word="the">the</span> <span word="real">real</span> <span word="underlying">underlying</span> <span word="cause">cause</span> <span word="of">of</span> <span word="workplace">workplace</span> <span word="strife">strife</span> <span word="is">is</span> <span word="the">the</span> <span word="situation">situation</span> <span word="itself">itself</span>, <span word="rather">rather</span> <span word="than">than</span> <span word="the">the</span> <span word="people">people</span> <span word="involved">involved</span>. <span word="So">So</span>, <span word="why">why</span> <span word="do">do</span> <span word="we">we</span> <span word="automatically">automatically</span> <span word="blame">blame</span> <span word="our">our</span> <span word="coworkers">coworkers</span>? <span word="Chalk">Chalk</span> <span word="it">it</span> <span word="up">up</span> <span word="to">to</span> <span word="psychology">psychology</span> <span word="and">and</span> <span word="organizational">organizational</span> <span word="politics">politics</span>, <span word="which">which</span> <span word="cause">cause</span> <span word="us">us</span> <span word="to">to</span> <span word="oversimplify">oversimplify</span> <span word="and">and</span> <span word="to">to</span> <span word="draw">draw</span> <span word="incorrect">incorrect</span> <span word="or">or</span> <span word="incomplete">incomplete</span> <span word="conclusions">conclusions</span>.</p><p>冲突随处可见，职场也不例外。当冲突发生时，人们通常归咎于性格原因。但更多时候，职场冲突的真正深层原因在于处境本身，而不是相关人。既然如此，为什么我们会无意识地责怪我们的同事呢？这归因于心理原因和组织管理，导致我们过分单纯化而得出错误的或不完整的结论。</p><p><span word="There">There</span>’<span word="s">s</span> <span word="a">a</span> <span word="good">good</span> <span word="reason">reason</span> <span word="why">why</span> <span word="we">we</span>’<span word="re">re</span> <span word="inclined">inclined</span> <span word="to">to</span> <span word="jump">jump</span> <span word="to">to</span> <span word="conclusions">conclusions</span> <span word="based">based</span> <span word="on">on</span> <span word="limited">limited</span> <span word="information">information</span>. <span word="Most">Most</span> <span word="of">of</span> <span word="us">us</span> <span word="are">are</span>, <span word="by">by</span> <span word="nature">nature</span>, “<span word="cognitive">cognitive</span> <span word="misers">misers</span>,” <span word="a">a</span> <span word="term">term</span> <span word="coined">coined</span> <span word="by">by</span> <span word="social">social</span> <span word="psychologists">psychologists</span> <span word="Susan">Susan</span> <span word="Fiske">Fiske</span> <span word="and">and</span> <span word="Shelley">Shelley</span> <span word="Taylor">Taylor</span> <span word="to">to</span> <span word="describe">describe</span> <span word="how">how</span> <span word="people">people</span> <span word="have">have</span> <span word="a">a</span> <span word="tendency">tendency</span> <span word="to">to</span> <span word="preserve">preserve</span> <span word="cognitive">cognitive</span> <span word="resources">resources</span> <span word="and">and</span> <span word="allocate">allocate</span> <span word="them">them</span> <span word="only">only</span> <span word="to">to</span> <span word="high">high</span>-<span word="priority">priority</span> <span word="matters">matters</span>. <span word="And">And</span> <span word="the">the</span> <span word="limited">limited</span> <span word="supply">supply</span> <span word="of">of</span> <span word="cognitive">cognitive</span> <span word="resources">resources</span> <span word="we">we</span> <span word="all">all</span> <span word="have">have</span> <span word="is">is</span> <span word="spread">spread</span> <span word="ever">ever</span>-<span word="thinner">thinner</span> <span word="as">as</span> <span word="demands">demands</span> <span word="on">on</span> <span word="our">our</span> <span word="time">time</span> <span word="and">and</span> <span word="attention">attention</span> <span word="increase">increase</span>.</p><p>有足够的理由来解释为什么我们倾向于在有限信息基础上得出结论。天性使然，我们大部分人是“认知的吝啬鬼”，这一术语由社会心理学家<span word="Susan">Susan</span> <span word="Fiske">Fiske</span>和<span word="Shelley">Shelley</span> <span word="Taylor">Taylor</span>创造，来描述人们如何倾向于保存认知资源并仅仅分配于高优先级的事情。随着我们时间和注意力的增加，我们拥有的认知性资源的有限供给逐渐摊薄。</p>
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