职场必懂道理 别害怕跟人起冲突
<p><span word="I">I</span> <span word="once">once</span> <span word="led">led</span> <span word="an">an</span> <span word="offsite">offsite</span> <span word="with">with</span> <span word="the">the</span> <span word="top">top</span> 100 <span word="leaders">leaders</span> <span word="at">at</span> <span word="a">a</span> <span word="multinational">multinational</span> <span word="chemical">chemical</span> <span word="company">company</span>. <span word="I">I</span> <span word="was">was</span> <span word="immediately">immediately</span> <span word="struck">struck</span> <span word="by">by</span> <span word="how">how</span> <span word="humble">humble</span>, <span word="friendly">friendly</span>, <span word="and">and</span> <span word="polite">polite</span> <span word="this">this</span> <span word="room">room</span> <span word="full">full</span> <span word="of">of</span> <span word="engineers">engineers</span> <span word="was">was</span>. <span word="At">At</span> <span word="one">one</span> <span word="point">point</span>, <span word="I">I</span> <span word="decided">decided</span> <span word="to">to</span> <span word="take">take</span> <span word="a">a</span> <span word="risk">risk</span> <span word="and">and</span> <span word="let">let</span> <span word="them">them</span> <span word="know">know</span> <span word="what">what</span> <span word="a">a</span> <span word="pleasant">pleasant</span> <span word="bunch">bunch</span> <span word="of">of</span> <span word="people">people</span> <span word="they">they</span> <span word="were">were</span>, <span word="but">but</span> <span word="that">that</span> <span word="I">I</span> <span word="wondered">wondered</span> <span word="if">if</span> <span word="their">their</span> <span word="polite">polite</span> <span word="exterior">exterior</span> <span word="might">might</span> <span word="be">be</span> <span word="masking">masking</span> <span word="conflicts">conflicts</span> <span word="that">that</span> <span word="were">were</span> <span word="simmering">simmering</span> <span word="below">below</span> <span word="the">the</span> <span word="surface">surface</span>. <span word="A">A</span> <span word="ripple">ripple</span> <span word="of">of</span> <span word="laughter">laughter</span> <span word="went">went</span> <span word="through">through</span> <span word="the">the</span> <span word="crowd">crowd</span>. <span word="Embarrassed">Embarrassed</span> <span word="recognition">recognition</span>?</p><p>我曾在一家跨国化工公司，带领100名高管参加远离工作的团队活动。这些工程师的谦逊、友好和礼貌一开始就让我非常吃惊。后来我决定冒一次险，让他们知道虽然他们都很友善，但我不知道在他们礼貌的外表下，是否掩盖了随时可能爆发的矛盾。人群中传来了一阵笑声。这算是尴尬的认同吗？</p><p><span word="When">When</span> <span word="I">I</span> <span word="asked">asked</span> <span word="them">them</span> <span word="to">to</span> <span word="rate">rate</span> <span word="the">the</span> <span word="quality">quality</span> <span word="of">of</span> <span word="their">their</span> <span word="relationships">relationships</span> <span word="within">within</span> <span word="the">the</span> <span word="company">company</span>, 88% <span word="responded">responded</span> <span word="that">that</span> <span word="they">they</span> <span word="belonged">belonged</span> <span word="in">in</span> <span word="the">the</span> "<span word="dysfunctional">dysfunctional</span> <span word="family">family</span>" <span word="category">category</span>, <span word="full">full</span> <span word="of">of</span> <span word="unacknowledged">unacknowledged</span> <span word="conflicts">conflicts</span>.</p><p>当我要求他们对公司内的人际关系进行评价时，88%的员工表示，他们来自一个“问题家庭”，人与人之间充满了未公开的矛盾。</p><p><span word="I">I</span> <span word="wasn">wasn</span>'<span word="t">t</span> <span word="surprised">surprised</span>. <span word="Conflict">Conflict</span> <span word="avoidance">avoidance</span> <span word="is">is</span> <span word="one">one</span> <span word="of">of</span> <span word="the">the</span> <span word="most">most</span> <span word="common">common</span> -- <span word="and">and</span> <span word="divisive">divisive</span> --<span word="behaviors">behaviors</span> <span word="my">my</span> <span word="company">company</span> <span word="encounters">encounters</span> <span word="at">at</span> <span word="the">the</span> <span word="companies">companies</span> <span word="we">we</span> <span word="work">work</span> <span word="with">with</span>. <span word="Instead">Instead</span> <span word="of">of</span> <span word="dealing">dealing</span> <span word="with">with</span> <span word="differences">differences</span> <span word="of">of</span> <span word="opinion">opinion</span> <span word="and">and</span> <span word="working">working</span> <span word="collaboratively">collaboratively</span>, <span word="people">people</span> <span word="choke">choke</span> <span word="back">back</span> <span word="what">what</span> <span word="they">they</span> <span word="think">think</span> <span word="until">until</span> <span word="the">the</span> <span word="boss">boss</span> <span word="has">has</span> <span word="left">left</span> <span word="the">the</span> <span word="meeting">meeting</span>, <span word="or">or</span> <span word="when">when</span> <span word="they">they</span> <span word="are">are</span> <span word="alone">alone</span> <span word="with">with</span> <span word="a">a</span> <span word="clique">clique</span> <span word="of">of</span> <span word="like">like</span>-<span word="minded">minded</span> <span word="colleagues">colleagues</span>. <span word="Teams">Teams</span> <span word="break">break</span> <span word="down">down</span> <span word="into">into</span> <span word="small">small</span>, <span word="polarized">polarized</span> <span word="groups">groups</span> <span word="that">that</span> <span word="pursue">pursue</span> <span word="their">their</span> <span word="own">own</span> <span word="agendas">agendas</span>.</p>
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