大家购物遇到烦心事该如何解决
<p><span word="The">The</span> <span word="holidays">holidays</span> <span word="can">can</span> <span word="feel">feel</span> <span word="like">like</span> <span word="a">a</span> <span word="test">test</span> <span word="of">of</span> <span word="your">your</span> <span word="mastery">mastery</span> <span word="of">of</span> <span word="the">the</span> <span word="seasonal">seasonal</span> <span word="arts">arts</span> <span word="of">of</span> <span word="shopping">shopping</span> <span word="and">and</span> -- <span word="unfortunately">unfortunately</span> -- <span word="complaining">complaining</span>.</p><p>节假日感觉就像是对你的节日购物技巧以及──不幸的是──投诉技巧掌握程度的检验。</p><p><span word="It">It</span>'<span word="s">s</span> <span word="crunch">crunch</span> <span word="time">time</span> <span word="for">for</span> <span word="gift">gift</span> <span word="buyers">buyers</span>, <span word="the">the</span> <span word="week">week</span> <span word="when">when</span> <span word="stores">stores</span> <span word="and">and</span> <span word="websites">websites</span> <span word="see">see</span> <span word="a">a</span> <span word="surge">surge</span> <span word="in">in</span> <span word="sales">sales</span>, <span word="and">and</span> <span word="with">with</span> <span word="it">it</span> <span word="comes">comes</span> <span word="more">more</span> <span word="potential">potential</span> <span word="for">for</span> <span word="problems">problems</span> <span word="and">and</span> <span word="frustrations">frustrations</span>. <span word="The">The</span> <span word="multitude">multitude</span> <span word="of">of</span> <span word="ways">ways</span> <span word="to">to</span> <span word="do">do</span> <span word="holiday">holiday</span> <span word="shopping">shopping</span> -- <span word="in">in</span> <span word="stores">stores</span>, <span word="online">online</span>, <span word="from">from</span> <span word="a">a</span> <span word="smartphone">smartphone</span> -- <span word="poses">poses</span> <span word="new">new</span> <span word="challenges">challenges</span> <span word="for">for</span> <span word="shoppers">shoppers</span> <span word="and">and</span> <span word="stores">stores</span>. <span word="Whether">Whether</span> <span word="it">it</span>'<span word="s">s</span> <span word="faulty">faulty</span> <span word="merchandise">merchandise</span>, <span word="the">the</span> <span word="wrong">wrong</span> <span word="price">price</span> <span word="or">or</span> <span word="shipping">shipping</span> <span word="that">that</span> <span word="is">is</span> <span word="too">too</span> <span word="slow">slow</span>, <span word="time">time</span>-<span word="starved">starved</span> <span word="customers">customers</span> <span word="want">want</span> <span word="a">a</span> <span word="resolution">resolution</span> <span word="and">and</span> <span word="they">they</span> <span word="want">want</span> <span word="it">it</span> <span word="fast">fast</span>.</p><p>对选购礼品者而言，这是一个紧要时期。在这前后的一周时间中，各大商场和购物网站的销售量迅速上升，出现问题及令人失望事件的可能性也随之升高。进行节日购物的众多方式──逛实体店、网络购物及通过智能手机购物──给消费者和商家带来了新挑战。无论是买到次品、价格弄错还是送货太慢的问题，时间宝贵的消费者都希望问题得到解决，而且是迅速解决。</p><p><span word="Luxury">Luxury</span> <span word="and">and</span> <span word="mid">mid</span>-<span word="price">price</span> <span word="department">department</span> <span word="stores">stores</span> <span word="increasingly">increasingly</span> <span word="see">see</span> <span word="customer">customer</span> <span word="service">service</span> <span word="as">as</span> <span word="their">their</span> <span word="main">main</span> <span word="attraction">attraction</span> <span word="and">and</span> <span word="the">the</span> <span word="best">best</span> <span word="way">way</span> <span word="to">to</span> <span word="draw">draw</span> <span word="in">in</span> <span word="shoppers">shoppers</span> <span word="from">from</span> <span word="discount">discount</span> <span word="stores">stores</span> <span word="and">and</span> <span word="online">online</span> <span word="sellers">sellers</span>. '<span word="We">We</span> <span word="spend">spend</span> <span word="a">a</span> <span word="lot">lot</span> <span word="of">of</span> <span word="time">time</span>, <span word="money">money</span> <span word="and">and</span> <span word="energy">energy</span> <span word="attracting">attracting</span> <span word="new">new</span> <span word="customers">customers</span>,' <span word="says">says</span> <span word="Richard">Richard</span> <span word="Baker">Baker</span>, <span word="chief">chief</span> <span word="executive">executive</span> <span word="of">of</span> <span word="Hudson">Hudson</span>'<span word="s">s</span> <span word="Bay">Bay</span> <span word="Co">Co</span>., <span word="owner">owner</span> <span word="of">of</span> <span word="Saks">Saks</span> <span word="Fifth">Fifth</span> <span word="Avenue">Avenue</span> <span word="and">and</span> <span word="Lord">Lord</span> & <span word="Taylor">Taylor</span>. '<span word="The">The</span> <span word="last">last</span> <span word="thing">thing</span> <span word="we">we</span> <span word="want">want</span> <span word="to">to</span> <span word="do">do</span> <span word="is">is</span>, <span word="after">after</span> <span word="all">all</span> <span word="that">that</span> <span word="work">work</span>, <span word="lose">lose</span> <span word="a">a</span> <span word="customer">customer</span> <span word="over">over</span> <span word="a">a</span> <span word="bad">bad</span> <span word="experience">experience</span>.'</p>
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