巴黎印发服务手册 欲改变粗鲁形象
<p>巴黎作为世界上游客到访人数最多的城市之一，同时也因其服务人员粗鲁无礼而“享誉全球”。为了与伦敦等举止友好的城市竞争，吸引更多新兴市场国家的游客，巴黎工商会印制了3万余册友好服务手册，发放到服务员、酒店经理、出租车司机以及销售人员手中，希望能让他们的行为举止更加有礼貌。</p><p>这本手册总计6页，包括德语、汉语及葡萄牙语等8种语言的问候方式，各国游客的消费习惯以及不同文化习俗的提示。在讲到中国游客时，该手册指出，他们是“购物狂”，“一个简单的微笑和一声‘你好’就能让他们满意”。这本手册还表示，“英国人喜欢别人直接用他的名字称呼他，跟意大利人打招呼应该握手，美国人买东西时一定要让他对价格放心”。</p><p><span word="One">One</span> <span word="of">of</span> <span word="the">the</span> <span word="world">world</span>'<span word="s">s</span> <span word="most">most</span> <span word="visited">visited</span> <span word="cities">cities</span> <span word="but">but</span> <span word="also">also</span> <span word="famous">famous</span> <span word="for">for</span> <span word="its">its</span> <span word="rudeness">rudeness</span>, <span word="Paris">Paris</span> <span word="has">has</span> <span word="embarked">embarked</span> <span word="on">on</span> <span word="a">a</span> <span word="campaign">campaign</span> <span word="to">to</span> <span word="improve">improve</span> <span word="its">its</span> <span word="reputation">reputation</span> <span word="and">and</span> <span word="better">better</span> <span word="cater">cater</span> <span word="to">to</span> <span word="the">the</span> <span word="needs">needs</span> <span word="of">of</span> <span word="tourists">tourists</span>.</p><p><span word="Waiters">Waiters</span>, <span word="taxi">taxi</span> <span word="drivers">drivers</span> <span word="and">and</span> <span word="sales">sales</span> <span word="staff">staff</span> <span word="in">in</span> <span word="the">the</span> <span word="French">French</span> <span word="capital">capital</span> <span word="all">all</span> <span word="too">too</span> <span word="often">often</span> <span word="come">come</span> <span word="off">off</span> <span word="as">as</span> <span word="impolite">impolite</span>, <span word="unhelpful">unhelpful</span> <span word="and">and</span> <span word="unable">unable</span> <span word="to">to</span> <span word="speak">speak</span> <span word="foreign">foreign</span> <span word="languages">languages</span> <span word="say">say</span> <span word="local">local</span> <span word="tourism">tourism</span> <span word="chiefs">chiefs</span>, <span word="who">who</span> <span word="are">are</span> <span word="handing">handing</span> <span word="out">out</span> <span word="a">a</span> <span word="manual">manual</span> <span word="with">with</span> <span word="guidelines">guidelines</span> <span word="on">on</span> <span word="better">better</span> <span word="etiquette">etiquette</span>.</p><p><span word="A">A</span> <span word="six">six</span>-<span word="page">page</span> <span word="booklet">booklet</span> <span word="entitled">entitled</span> "<span word="Do">Do</span> <span word="you">you</span> <span word="speak">speak</span> <span word="Touriste">Touriste</span>?" <span word="contains">contains</span> <span word="greetings">greetings</span> <span word="in">in</span> <span word="eight">eight</span> <span word="languages">languages</span> <span word="including">including</span> <span word="German">German</span>, <span word="Chinese">Chinese</span> <span word="and">and</span> <span word="Portuguese">Portuguese</span> <span word="and">and</span> <span word="advice">advice</span> <span word="on">on</span> <span word="the">the</span> <span word="spending">spending</span> <span word="habits">habits</span> <span word="and">and</span> <span word="cultural">cultural</span> <span word="codes">codes</span> <span word="of">of</span> <span word="different">different</span> <span word="nationalities">nationalities</span>.</p>
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