道歉也是门学问 你会道歉吗？
<p><span word="We">We</span>'<span word="ve">ve</span> <span word="all">all</span> <span word="watched">watched</span> <span word="the">the</span> <span word="scene">scene</span> <span word="dozens">dozens</span> <span word="of">of</span> <span word="times">times</span> – <span word="the">the</span> <span word="shamed">shamed</span> <span word="celebrity">celebrity</span> <span word="standing">standing</span> <span word="before">before</span> <span word="a">a</span> <span word="podium">podium</span> <span word="offering">offering</span> <span word="up">up</span> <span word="their">their</span> <span word="apologies">apologies</span>.</p><p>这样的场景我们已经看了无数遍了，在某个平台上，羞愧的某个名人向公众道歉。</p><p><span word="But">But</span> <span word="does">does</span> <span word="simply">simply</span> <span word="owning">owning</span> <span word="up">up</span> <span word="and">and</span> <span word="saying">saying</span> <span word="sorry">sorry</span> <span word="actually">actually</span> <span word="do">do</span> <span word="any">any</span> <span word="good">good</span>?</p><p>但是单纯的道歉真的就有用么？</p><p><span word="According">According</span> <span word="to">to</span> <span word="a">a</span> <span word="recent">recent</span> <span word="paper">paper</span> <span word="by">by</span> <span word="researchers">researchers</span> <span word="at">at</span> <span word="USC">USC</span>, <span word="Washington">Washington</span> <span word="University">University</span> <span word="in">in</span> <span word="St">St</span>. <span word="Louis">Louis</span>, <span word="Singapore">Singapore</span> <span word="Management">Management</span> <span word="University">University</span> <span word="and">and</span> <span word="the">the</span> <span word="University">University</span> <span word="of">of</span> <span word="Miami">Miami</span>, <span word="it">it</span> <span word="depends">depends</span> <span word="on">on</span> <span word="if">if</span> <span word="the">the</span> <span word="apology">apology</span> <span word="is">is</span> <span word="good">good</span> <span word="enough">enough</span>.</p><p>根据最近南加州大学，圣路易斯华盛顿大学，新加坡管理学院和迈阿密大学的研究，道歉究竟有没有用要依据道歉到底够不够好。</p><p><span word="In">In</span> <span word="particular">particular</span>, <span word="people">people</span> <span word="look">look</span> <span word="for">for</span> <span word="what">what</span> <span word="they">they</span> <span word="see">see</span> <span word="as">as</span> <span word="a">a</span> '<span word="sincere">sincere</span>' <span word="apology">apology</span>, <span word="a">a</span> <span word="real">real</span> <span word="attempt">attempt</span> <span word="to">to</span> <span word="repair">repair</span> <span word="trust">trust</span>.</p><p>特别是，人们希望看到的是都是真诚的道歉，一个愿意修复信任的道歉。</p><p><span word="Participants">Participants</span> <span word="in">in</span> <span word="the">the</span> <span word="U">U</span>.<span word="S">S</span>. <span word="and">and</span> <span word="Singapore">Singapore</span> <span word="took">took</span> <span word="part">part</span> <span word="in">in</span> <span word="four">four</span> <span word="experiments">experiments</span>, <span word="two">two</span> <span word="of">of</span> <span word="which">which</span> <span word="had">had</span> <span word="participants">participants</span> <span word="make">make</span> <span word="a">a</span> <span word="series">series</span> <span word="of">of</span> <span word="decisions">decisions</span> <span word="in">in</span> <span word="a">a</span> <span word="game">game</span> <span word="with">with</span> <span word="a">a</span> <span word="virtual">virtual</span> <span word="partner">partner</span>.</p><p>在美国和新加坡的参与者都参加了四个实验，其中两个是和虚拟的伙伴参与一个决策类的游戏。</p><p><span word="The">The</span> <span word="decisions">decisions</span> <span word="were">were</span> <span word="all">all</span> <span word="based">based</span> <span word="on">on</span> <span word="trust">trust</span> - <span word="but">but</span> <span word="the">the</span> '<span word="partner">partner</span>' <span word="was">was</span> <span word="designed">designed</span> <span word="to">to</span> <span word="violate">violate</span> <span word="the">the</span> <span word="trust">trust</span> <span word="by">by</span> <span word="keeping">keeping</span> <span word="all">all</span> <span word="the">the</span> <span word="money">money</span> <span word="earned">earned</span> <span word="cooperatively">cooperatively</span> <span word="in">in</span> <span word="previous">previous</span> <span word="rounds">rounds</span>.</p><p>所有的决定都是在信任的基础上做出来的，但是你的伙伴会通过在前几轮将你们合作赚到的钱据为己有来打破你们之间的信任。</p>
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