2017届四川省名山县高考英语一轮复习阅读理解训练：1（含答案）
<p> 四川名山县2017高考英语阅读理解基础练习</p><p> 阅读理解。</p><p> <span word="In">In</span> <span word="the">the</span> <span word="more">more</span> <span word="and">and</span> <span word="more">more</span> <span word="competitive">competitive</span> <span word="service">service</span> <span word="industry">industry</span>, <span word="it">it</span> <span word="is">is</span> <span word="no">no</span> <span word="longer">longer</span> <span word="enough">enough</span> <span word="to">to</span> <span word="promise">promise</span> <span word="customer">customer</span> <span word="satisfaction">satisfaction</span>. <span word="Today">Today</span>, <span word="customer">customer</span> “<span word="delight">delight</span>” <span word="is">is</span> <span word="what">what</span> <span word="companies">companies</span> <span word="are">are</span> <span word="trying">trying</span> <span word="to">to</span> <span word="achieve">achieve</span> <span word="in">in</span> <span word="or">or</span> <span word="order">order</span> <span word="to">to</span> <span word="keep">keep</span> <span word="and">and</span> <span word="increase">increase</span> <span word="market">market</span> <span word="share">share</span>.</p><p> <span word="It">It</span> <span word="is">is</span> <span word="accepted">accepted</span> <span word="in">in</span> <span word="the">the</span> <span word="marketing">marketing</span> <span word="industry">industry</span>, <span word="and">and</span> <span word="confirmed">confirmed</span> <span word="by">by</span> <span word="a">a</span> <span word="number">number</span> <span word="of">of</span> <span word="researches">researches</span>, <span word="that">that</span> <span word="customers">customers</span> <span word="receiving">receiving</span> <span word="good">good</span> <span word="service">service</span> <span word="will">will</span> <span word="promote">promote</span> <span word="business">business</span> <span word="by">by</span> <span word="telling">telling</span> <span word="up">up</span> <span word="to">to</span> 12 <span word="other">other</span> <span word="people">people</span>: <span word="those">those</span> <span word="treated">treated</span> <span word="badly">badly</span> <span word="will">will</span> <span word="tell">tell</span> <span word="their">their</span> <span word="tales">tales</span> <span word="of">of</span> <span word="woe">woe</span> <span word="to">to</span> <span word="up">up</span> <span word="to">to</span> 20 <span word="people">people</span>, 80 <span word="percent">percent</span> <span word="of">of</span> <span word="people">people</span> <span word="who">who</span> <span word="feel">feel</span> <span word="their">their</span> <span word="complaints">complaints</span> <span word="are">are</span> <span word="handled">handled</span> <span word="fairly">fairly</span> <span word="will">will</span> <span word="stay">stay</span> <span word="loyal">loyal</span></p><p> <span word="New">New</span> <span word="lunges">lunges</span> <span word="for">for</span> <span word="customer">customer</span> <span word="care">care</span> <span word="have">have</span> <span word="come">come</span> <span word="when">when</span> <span word="people">people</span> <span word="can">can</span> <span word="obtain">obtain</span> <span word="goods">goods</span> <span word="and">and</span> <span word="services">services</span> <span word="through">through</span> <span word="telephone">telephone</span> <span word="call">call</span> <span word="centers">centers</span> <span word="and">and</span> <span word="the">the</span> <span word="Internet">Internet</span>. <span word="For">For</span> <span word="example">example</span> , <span word="many">many</span> <span word="companies">companies</span> <span word="now">now</span> <span word="have">have</span> <span word="to">to</span> <span word="invest">invest</span>(投资)<span word="a">a</span> <span word="lot">lot</span> <span word="of">of</span> <span word="money">money</span> <span word="in">in</span> <span word="information">information</span> <span word="technology">technology</span> <span word="and">and</span> <span word="staff">staff</span> <span word="training">training</span> <span word="in">in</span> <span word="order">order</span> <span word="to">to</span> <span word="cope">cope</span> <span word="with">with</span> <span word="the">the</span> “<span word="phone">phone</span> <span word="rage">rage</span>”—<span word="caused">caused</span> <span word="by">by</span> <span word="delays">delays</span> <span word="in">in</span> <span word="answering">answering</span> <span word="calls">calls</span> ,<span word="being">being</span> <span word="cut">cut</span> <span word="off">off</span> <span word="in">in</span> <span word="mid">mid</span>-<span word="conversation">conversation</span> <span word="or">or</span> <span word="left">left</span> <span word="waiting">waiting</span> <span word="for">for</span> <span word="long">long</span> <span word="periods">periods</span>.</p><p> “<span word="Many">Many</span> <span word="people">people</span> <span word="do">do</span> <span word="not">not</span> <span word="like">like</span> <span word="talking">talking</span> <span word="to">to</span> <span word="machines">machines</span>,” <span word="says">says</span> <span word="Dr">Dr</span> . <span word="Storey">Storey</span> <span word="Senior">Senior</span> <span word="Lecturer">Lecturer</span> <span word="in">in</span> <span word="Marketing">Marketing</span> <span word="at">at</span> <span word="City">City</span> <span word="University">University</span> <span word="Business">Business</span> <span word="School">School</span>. “<span word="Banks">Banks</span>, <span word="for">for</span> <span word="example">example</span>, <span word="encourage">encourage</span> <span word="staff">staff</span> <span word="at">at</span> <span word="call">call</span> <span word="centers">centers</span> <span word="to">to</span> <span word="use">use</span> <span word="customer">customer</span> <span word="data">data</span> <span word="to">to</span> <span word="establish">establish</span> <span word="instant">instant</span> <span word="and">and</span> <span word="good">good</span> <span word="relationship">relationship</span> <span word="with">with</span> <span word="them">them</span> .<span word="The">The</span> <span word="aim">aim</span> <span word="is">is</span> <span word="to">to</span> <span word="make">make</span> <span word="the">the</span> <span word="customer">customer</span> <span word="feel">feel</span> <span word="they">they</span> <span word="know">know</span> <span word="you">you</span> <span word="and">and</span> <span word="that">that</span> <span word="you">you</span> <span word="can">can</span> <span word="trust">trust</span>— <span word="the">the</span> <span word="sort">sort</span> <span word="of">of</span> <span word="comfortable">comfortable</span> <span word="feelings">feelings</span> <span word="people">people</span> <span word="have">have</span> <span word="during">during</span> <span word="face">face</span>-<span word="to">to</span>-<span word="face">face</span> <span word="chats">chats</span> <span word="with">with</span> <span word="their">their</span> <span word="local">local</span> <span word="branch">branch</span> <span word="manager">manager</span>.”</p>
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