2017届高考英语二轮复习热点限时训练：完形填空系列10
<p> 完形填空系列10</p><p> <span word="Everyone">Everyone</span> <span word="in">in</span> <span word="business">business</span> <span word="has">has</span> <span word="been">been</span> <span word="told">told</span> <span word="that">that</span> <span word="success">success</span> <span word="is">is</span> <span word="all">all</span> <span word="about">about</span> <span word="attracting">attracting</span> <span word="and">and</span> <span word="retaining">retaining</span>(留住) <span word="customers">customers</span>. <span word="It">It</span> <span word="sounds">sounds</span> <span word="simple">simple</span> <span word="and">and</span> <span word="achievable">achievable</span>. <span word="But">But</span>,</p><p> 41</p><p> , <span word="words">words</span> <span word="of">of</span> <span word="wisdom">wisdom</span> <span word="are">are</span> <span word="soon">soon</span> <span word="forgotten">forgotten</span>. <span word="Once">Once</span> <span word="companies">companies</span> <span word="have">have</span> <span word="attracted">attracted</span> <span word="customers">customers</span> <span word="they">they</span> <span word="often">often</span></p><p> 42</p><p> <span word="the">the</span> <span word="second">second</span> <span word="half">half</span> <span word="of">of</span> <span word="the">the</span> <span word="story">story</span>. <span word="In">In</span> <span word="the">the</span> <span word="excitement">excitement</span> <span word="of">of</span> <span word="beating">beating</span> <span word="off">off</span> <span word="the">the</span> <span word="competition">competition</span>, <span word="negotiating">negotiating</span> <span word="prices">prices</span>, <span word="securing">securing</span> <span word="orders">orders</span>, <span word="and">and</span> <span word="delivering">delivering</span> <span word="the">the</span> <span word="product">product</span>, <span word="managers">managers</span></p><p> 43</p><p> <span word="become">become</span> <span word="carried">carried</span> <span word="away">away</span>. <span word="They">They</span> <span word="forget">forget</span> <span word="what">what</span> <span word="they">they</span> <span word="regard">regard</span> <span word="as">as</span> <span word="the">the</span> <span word="boring">boring</span> <span word="side">side</span> <span word="of">of</span> <span word="business">business</span>---</p><p> 44</p><p> <span word="that">that</span> <span word="the">the</span> <span word="customer">customer</span> <span word="remains">remains</span> <span word="a">a</span> <span word="customer">customer</span>.</p><p> 45</p><p> <span word="to">to</span> <span word="concentrate">concentrate</span> <span word="on">on</span> <span word="retaining">retaining</span> <span word="as">as</span> <span word="well">well</span> <span word="as">as</span> <span word="attracting">attracting</span> <span word="customers">customers</span> <span word="costs">costs</span> <span word="business">business</span> <span word="huge">huge</span> <span word="amounts">amounts</span> <span word="of">of</span> <span word="money">money</span> <span word="annually">annually</span>. <span word="It">It</span> <span word="has">has</span> <span word="been">been</span> <span word="estimated">estimated</span> <span word="that">that</span> <span word="the">the</span></p><p> 46</p><p> <span word="company">company</span> <span word="loses">loses</span> <span word="between">between</span> 10 <span word="and">and</span> 30 <span word="percent">percent</span> <span word="of">of</span> <span word="its">its</span> <span word="customers">customers</span> <span word="every">every</span> <span word="year">year</span>. <span word="In">In</span> <span word="constantly">constantly</span> <span word="changing">changing</span></p><p> 47</p><p> , <span word="this">this</span> <span word="is">is</span> <span word="not">not</span> <span word="surprising">surprising</span>. <span word="What">What</span> <span word="is">is</span> <span word="surprising">surprising</span> <span word="is">is</span> <span word="the">the</span> <span word="fact">fact</span> <span word="that">that</span> <span word="few">few</span> <span word="companies">companies</span> <span word="have">have</span> <span word="any">any</span> <span word="idea">idea</span> <span word="how">how</span> <span word="many">many</span> <span word="customers">customers</span> <span word="they">they</span> <span word="have">have</span> <span word="lost">lost</span>.</p><p> <span word="Only">Only</span> <span word="now">now</span> <span word="are">are</span> <span word="organizations">organizations</span> <span word="beginning">beginning</span> <span word="to">to</span> <span word="wake">wake</span> <span word="up">up</span> <span word="to">to</span> <span word="these">these</span> <span word="lost">lost</span> <span word="opportunities">opportunities</span> <span word="and">and</span> <span word="calculate">calculate</span> <span word="the">the</span></p><p> 48</p><p> <span word="implications">implications</span>.</p><p> 49</p><p> <span word="the">the</span> <span word="number">number</span> <span word="of">of</span> <span word="customers">customers</span> <span word="a">a</span> <span word="company">company</span> <span word="loses">loses</span> <span word="can">can</span> <span word="make">make</span> <span word="a">a</span> <span word="big">big</span></p><p> 50</p><p> <span word="in">in</span> <span word="its">its</span> <span word="performance">performance</span>. <span word="Research">Research</span> <span word="in">in</span> <span word="the">the</span> <span word="US">US</span> <span word="found">found</span> <span word="that">that</span> <span word="a">a</span> <span word="five">five</span> <span word="percent">percent</span> <span word="decrease">decrease</span> <span word="in">in</span> <span word="the">the</span> <span word="number">number</span> <span word="of">of</span> <span word="defecting">defecting</span>(流失的) <span word="customers">customers</span> <span word="led">led</span> <span word="to">to</span></p>
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