Airlines need to buck up service levels
<p><span word="Angry">Angry</span> <span word="over">over</span> <span word="repeated">repeated</span> <span word="flight">flight</span> <span word="delays">delays</span>, <span word="fliers">fliers</span> <span word="last">last</span> <span word="Friday">Friday</span> <span word="resorted">resorted</span> <span word="to">to</span> <span word="violence">violence</span>, <span word="attacking">attacking</span> <span word="staff">staff</span> <span word="at">at</span> <span word="the">the</span> <span word="Baiyun">Baiyun</span> <span word="airport">airport</span> <span word="in">in</span> <span word="Guangzhou">Guangzhou</span> <span word="and">and</span> <span word="causing">causing</span> <span word="damage">damage</span> <span word="to">to</span> <span word="some">some</span> <span word="facilities">facilities</span>. </p><p><span word="When">When</span> <span word="the">the</span> <span word="incident">incident</span> <span word="was">was</span> <span word="reported">reported</span> <span word="online">online</span> <span word="on">on</span> <span word="Monday">Monday</span>, <span word="most">most</span> <span word="netizens">netizens</span> <span word="condemned">condemned</span> <span word="the">the</span> <span word="violence">violence</span> <span word="even">even</span> <span word="as">as</span> <span word="they">they</span> <span word="accused">accused</span> <span word="the">the</span> <span word="airport">airport</span> <span word="managers">managers</span> <span word="of">of</span> <span word="failing">failing</span> <span word="to">to</span> <span word="placate">placate</span> <span word="properly">properly</span> <span word="the">the</span> <span word="frustrated">frustrated</span> <span word="passengers">passengers</span>. </p><p><span word="The">The</span> <span word="violence">violence</span> <span word="certainly">certainly</span> <span word="deserves">deserves</span> <span word="to">to</span> <span word="be">be</span> <span word="condemned">condemned</span> <span word="and">and</span> <span word="the">the</span> <span word="police">police</span> <span word="were">were</span> <span word="right">right</span> <span word="to">to</span> <span word="detain">detain</span> <span word="three">three</span> <span word="of">of</span> <span word="the">the</span> <span word="troublemakers">troublemakers</span>. </p><p><span word="The">The</span> <span word="authorities">authorities</span>, <span word="however">however</span>, <span word="have">have</span> <span word="no">no</span> <span word="right">right</span> <span word="to">to</span> <span word="shift">shift</span> <span word="the">the</span> <span word="blame">blame</span> <span word="on">on</span> <span word="to">to</span> <span word="passengers">passengers</span>. <span word="The">The</span> <span word="airlines">airlines</span> <span word="and">and</span> <span word="airport">airport</span> <span word="officials">officials</span> <span word="must">must</span> <span word="take">take</span> <span word="sole">sole</span> <span word="responsibility">responsibility</span> <span word="for">for</span> <span word="the">the</span> <span word="incident">incident</span>. </p><p><span word="The">The</span> <span word="delays">delays</span> <span word="were">were</span> <span word="caused">caused</span> <span word="by">by</span> <span word="bad">bad</span> <span word="weather">weather</span>. <span word="Thunderstorms">Thunderstorms</span> <span word="and">and</span> <span word="torrential">torrential</span> <span word="rains">rains</span> <span word="hit">hit</span> <span word="southern">southern</span> <span word="Guangdong">Guangdong</span> <span word="province">province</span> <span word="last">last</span> <span word="Thursday">Thursday</span> <span word="and">and</span> <span word="Friday">Friday</span>, <span word="grounding">grounding</span> <span word="nearly">nearly</span> 300 <span word="flights">flights</span> <span word="at">at</span> <span word="the">the</span> <span word="Baiyun">Baiyun</span> <span word="airport">airport</span> <span word="in">in</span> <span word="the">the</span> <span word="provincial">provincial</span> <span word="capital">capital</span> <span word="of">of</span> <span word="Guangzhou">Guangzhou</span>. <span word="Thousands">Thousands</span> <span word="of">of</span> <span word="passengers">passengers</span> <span word="were">were</span> <span word="stranded">stranded</span> <span word="for">for</span> <span word="as">as</span> <span word="long">long</span> <span word="as">as</span> 20 <span word="hours">hours</span>. </p><p><span word="The">The</span> <span word="airport">airport</span> <span word="management">management</span> <span word="said">said</span> <span word="they">they</span> <span word="had">had</span> <span word="taken">taken</span> <span word="enough">enough</span> <span word="measures">measures</span> <span word="to">to</span> <span word="help">help</span> <span word="the">the</span> <span word="passengers">passengers</span> <span word="and">and</span> <span word="blamed">blamed</span> "<span word="a">a</span> <span word="small">small</span> <span word="number">number</span> <span word="of">of</span> <span word="passengers">passengers</span>" <span word="for">for</span> <span word="rampaging">rampaging</span> <span word="through">through</span> <span word="the">the</span> <span word="waiting">waiting</span> <span word="areas">areas</span>, <span word="smashing">smashing</span> <span word="computers">computers</span>, <span word="telephones">telephones</span> <span word="and">and</span> <span word="security">security</span> <span word="equipment">equipment</span> <span word="and">and</span> <span word="wounding">wounding</span> 20 <span word="airport">airport</span> <span word="workers">workers</span>. </p><p><span word="According">According</span> <span word="to">to</span> <span word="media">media</span> <span word="reports">reports</span>, <span word="the">the</span> <span word="airport">airport</span> <span word="and">and</span> <span word="some">some</span> <span word="airlines">airlines</span> <span word="did">did</span> <span word="take">take</span> <span word="some">some</span> <span word="measures">measures</span>, <span word="such">such</span> <span word="as">as</span> <span word="offering">offering</span> <span word="food">food</span> <span word="and">and</span> <span word="water">water</span> <span word="and">and</span> <span word="apologizing">apologizing</span> <span word="for">for</span> <span word="the">the</span> <span word="delay">delay</span>, <span word="to">to</span> <span word="placate">placate</span> <span word="the">the</span> <span word="passengers">passengers</span>. </p><p><span word="So">So</span>, <span word="why">why</span> <span word="did">did</span> <span word="some">some</span> <span word="passengers">passengers</span> <span word="act">act</span> <span word="violently">violently</span>? </p><p><span word="The">The</span> <span word="problem">problem</span> <span word="lies">lies</span> <span word="in">in</span> <span word="the">the</span> <span word="attitude">attitude</span> <span word="with">with</span> <span word="which">which</span> <span word="the">the</span> <span word="airport">airport</span> <span word="management">management</span> <span word="and">and</span> <span word="airlines">airlines</span> <span word="handled">handled</span> <span word="the">the</span> <span word="matter">matter</span>. </p>
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