何为“软技能”？
<p> 毕业求职的简历上，那些证书、成绩单等等都是对专业技能的认证，属于“硬技能”；而在“自我评价”那一栏写下的“性格外向、勤劳肯干”等语句就属于对“软技能”的描述了。</p><p> </p><p> <span word="Soft">Soft</span> <span word="skills">skills</span> <span word="is">is</span> <span word="a">a</span> <span word="sociological">sociological</span> <span word="term">term</span> <span word="relating">relating</span> <span word="to">to</span> <span word="a">a</span> <span word="person">person</span>'<span word="s">s</span> "<span word="EQ">EQ</span>" (<span word="Emotional">Emotional</span> <span word="Intelligence">Intelligence</span> <span word="Quotient">Quotient</span>), <span word="the">the</span> <span word="cluster">cluster</span> <span word="of">of</span> <span word="personality">personality</span> <span word="traits">traits</span>, <span word="social">social</span> <span word="graces">graces</span>, <span word="communication">communication</span>, <span word="language">language</span>, <span word="personal">personal</span> <span word="habits">habits</span>, <span word="friendliness">friendliness</span>, <span word="and">and</span> <span word="optimism">optimism</span> <span word="that">that</span> <span word="characterize">characterize</span> <span word="relationships">relationships</span> <span word="with">with</span> <span word="other">other</span> <span word="people">people</span>. <span word="Soft">Soft</span> <span word="skills">skills</span> <span word="complement">complement</span> <span word="hard">hard</span> <span word="skills">skills</span> (<span word="part">part</span> <span word="of">of</span> <span word="a">a</span> <span word="person">person</span>'<span word="s">s</span> <span word="IQ">IQ</span>), <span word="which">which</span> <span word="are">are</span> <span word="the">the</span> <span word="occupational">occupational</span> <span word="requirements">requirements</span> <span word="of">of</span> <span word="a">a</span> <span word="job">job</span> <span word="and">and</span> <span word="many">many</span> <span word="other">other</span> <span word="activities">activities</span>.</p><p> “软技能”是一个社会学术语，指一个人的情商（<span word="EQ">EQ</span>）、个性特征、社交礼仪、沟通能力、个人习惯、友好程度、以及处理人际关系的乐观态度。“软技能”是对“硬技能”的补充，后者是就业和其它活动中必须具备的一项技能。</p><p> <span word="Soft">Soft</span> <span word="skills">skills</span> <span word="are">are</span> <span word="personal">personal</span> <span word="attributes">attributes</span> <span word="that">that</span> <span word="enhance">enhance</span> <span word="an">an</span> <span word="individual">individual</span>'<span word="s">s</span> <span word="interactions">interactions</span>, <span word="job">job</span> <span word="performance">performance</span> <span word="and">and</span> <span word="career">career</span> <span word="prospects">prospects</span>. <span word="Unlike">Unlike</span> <span word="hard">hard</span> <span word="skills">skills</span>, <span word="which">which</span> <span word="are">are</span> <span word="about">about</span> <span word="a">a</span> <span word="person">person</span>'<span word="s">s</span> <span word="skill">skill</span> <span word="set">set</span> <span word="and">and</span> <span word="ability">ability</span> <span word="to">to</span> <span word="perform">perform</span> <span word="a">a</span> <span word="certain">certain</span> <span word="type">type</span> <span word="of">of</span> <span word="task">task</span> <span word="or">or</span> <span word="activity">activity</span>, <span word="soft">soft</span> <span word="skills">skills</span> <span word="relate">relate</span> <span word="to">to</span> <span word="a">a</span> <span word="person">person</span>'<span word="s">s</span> <span word="ability">ability</span> <span word="to">to</span> <span word="interact">interact</span> <span word="effectively">effectively</span> <span word="with">with</span> <span word="coworkers">coworkers</span> <span word="and">and</span> <span word="customers">customers</span> <span word="and">and</span> <span word="are">are</span> <span word="broadly">broadly</span> <span word="applicable">applicable</span> <span word="both">both</span> <span word="in">in</span> <span word="and">and</span> <span word="outside">outside</span> <span word="the">the</span> <span word="workplace">workplace</span>. <span word="It">It</span> <span word="has">has</span> <span word="been">been</span> <span word="suggested">suggested</span> <span word="that">that</span> <span word="in">in</span> <span word="a">a</span> <span word="number">number</span> <span word="of">of</span> <span word="professions">professions</span> <span word="soft">soft</span> <span word="skills">skills</span> <span word="may">may</span> <span word="be">be</span> <span word="more">more</span> <span word="important">important</span> <span word="over">over</span> <span word="the">the</span> <span word="long">long</span> <span word="term">term</span> <span word="than">than</span> <span word="occupational">occupational</span> <span word="skills">skills</span>.</p>
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