美式生活介绍：美国人上帝般的服务观念
<p><span word="would">would</span> <span word="you">you</span> <span word="like">like</span> <span word="to">to</span> <span word="be">be</span> <span word="a">a</span> <span word="king">king</span> <span word="or">or</span> <span word="queen">queen</span>? <span word="to">to</span> <span word="have">have</span> <span word="people">people</span> <span word="waiting">waiting</span> <span word="on">on</span> <span word="you">you</span> <span word="hand">hand</span> <span word="and">and</span> <span word="foot">foot</span>? <span word="many">many</span> <span word="americans">americans</span> <span word="experience">experience</span> <span word="this">this</span> <span word="royal">royal</span> <span word="treatment">treatment</span> <span word="every">every</span> <span word="day">day</span>. <span word="how">how</span>? <span word="by">by</span> <span word="being">being</span> <span word="customers">customers</span>. <span word="the">the</span> <span word="american">american</span> <span word="idea">idea</span> <span word="of">of</span> <span word="customer">customer</span> <span word="service">service</span> <span word="is">is</span> <span word="to">to</span> <span word="make">make</span> <span word="each">each</span> <span word="customer">customer</span> <span word="the">the</span> <span word="center">center</span> <span word="of">of</span> <span word="attention">attention</span>. <span word="need">need</span> <span word="proof">proof</span>? <span word="just">just</span> <span word="listen">listen</span> <span word="to">to</span> <span word="the">the</span> <span word="commercials">commercials</span>. <span word="most">most</span> <span word="of">of</span> <span word="them">them</span> <span word="sound">sound</span> <span word="like">like</span> <span word="the">the</span> <span word="mcdonald">mcdonald</span>'<span word="s">s</span> <span word="ad">ad</span>: "<span word="we">we</span> <span word="do">do</span> <span word="it">it</span> <span word="all">all</span> <span word="for">for</span> <span word="you">you</span>." <span word="actually">actually</span>, <span word="not">not</span> <span word="all">all</span> <span word="stores">stores</span> <span word="in">in</span> <span word="america">america</span> <span word="roll">roll</span> <span word="out">out</span> <span word="the">the</span> <span word="red">red</span> <span word="carpet">carpet</span> <span word="for">for</span> <span word="their">their</span> <span word="customers">customers</span>. <span word="but">but</span> <span word="wherever">wherever</span> <span word="you">you</span> <span word="go">go</span>, <span word="good">good</span> <span word="customer">customer</span> <span word="service">service</span> <span word="means">means</span> <span word="making">making</span> <span word="customers">customers</span> <span word="feel">feel</span> <span word="special">special</span>.</p><p>你想当国王或皇后吗?想有人把你服事得服服贴贴的吗?很多美国人每天都享受着皇室般的招待。怎样才能享受到呢?只要是顾客就可以了啊。美式的顾客服务就是使每一个顾客成为关注的焦点。需要证明吗?听听广告就知道了。大部份都很像麦当劳的广告一样：麦当劳都是为你。事实上，并不是所有美国的商店都待顾客如同上宾一般。不过无论你走到哪里，好的顾客服务就是让顾客觉得自己独特无比。</p><p><span word="people">people</span> <span word="going">going</span> <span word="shopping">shopping</span> <span word="in">in</span> <span word="america">america</span> <span word="can">can</span> <span word="expect">expect</span> <span word="to">to</span> <span word="be">be</span> <span word="treated">treated</span> <span word="with">with</span> <span word="respect">respect</span> <span word="from">from</span> <span word="the">the</span> <span word="very">very</span> <span word="beginning">beginning</span>. <span word="most">most</span> <span word="places">places</span> <span word="don">don</span>'<span word="t">t</span> <span word="have">have</span> <span word="a">a</span> "<span word="furniture">furniture</span> <span word="street">street</span>" <span word="or">or</span> <span word="a">a</span> "<span word="computer">computer</span> <span word="road">road</span>" <span word="which">which</span> <span word="allow">allow</span> <span word="you">you</span> <span word="to">to</span> <span word="compare">compare</span> <span word="prices">prices</span> <span word="easily">easily</span>. <span word="instead">instead</span>, <span word="people">people</span> <span word="often">often</span> <span word="use">use</span> <span word="the">the</span> <span word="telephone">telephone</span> <span word="and">and</span> "<span word="let">let</span> <span word="their">their</span> <span word="fingers">fingers</span> <span word="do">do</span> <span word="the">the</span> <span word="walking">walking</span>" <span word="through">through</span> <span word="the">the</span> <span word="yellow">yellow</span> <span word="pages">pages</span>. <span word="from">from</span> <span word="the">the</span> <span word="first">first</span> "<span word="hello">hello</span>," <span word="customers">customers</span> <span word="receive">receive</span> <span word="a">a</span> <span word="courteous">courteous</span> <span word="response">response</span> <span word="to">to</span> <span word="their">their</span> <span word="questions">questions</span>. <span word="this">this</span> <span word="initial">initial</span> <span word="contact">contact</span> <span word="can">can</span> <span word="help">help</span> <span word="them">them</span> <span word="decide">decide</span> <span word="where">where</span> <span word="to">to</span> <span word="shop">shop</span>.</p>
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