怎样回复不合理抱怨和索赔
<p><span word="I">I</span>. <span word="USEFUL">USEFUL</span> <span word="EXPRESSIONS">EXPRESSIONS</span>常用语</p><p>1. <span word="How">How</span> <span word="to">to</span> <span word="start">start</span> <span word="your">your</span> <span word="letter">letter</span>？</p><p><span word="Thank">Thank</span> <span word="you">you</span> <span word="for">for</span> <span word="your">your</span> <span word="letter">letter</span> <span word="of">of</span> ______[<span word="date">date</span>] <span word="concerning">concerning</span> <span word="the">the</span> <span word="goods">goods</span> <span word="you">you</span> <span word="ordered">ordered</span> ____ <span word="weeks">weeks</span> <span word="ago">ago</span>.</p><p><span word="Thank">Thank</span> <span word="you">you</span> <span word="for">for</span> <span word="writing">writing</span> <span word="us">us</span> <span word="about">about</span> <span word="your">your</span> <span word="irritation">irritation</span> <span word="concerning">concerning</span> <span word="the">the</span> <span word="delay">delay</span> <span word="of">of</span></p><p><span word="We">We</span> <span word="have">have</span> <span word="received">received</span> <span word="the">the</span> <span word="letter">letter</span> <span word="in">in</span> <span word="which">which</span> <span word="you">you</span> <span word="complained">complained</span> <span word="about">about</span></p><p><span word="Im">Im</span> <span word="sorry">sorry</span> <span word="to">to</span> <span word="hear">hear</span> <span word="of">of</span> <span word="the">the</span> <span word="damage">damage</span> <span word="to">to</span> <span word="your">your</span> <span word="hairdryer">hairdryer</span> <span word="during">during</span> <span word="your">your</span> <span word="trip">trip</span> <span word="abroad">abroad</span>.</p><p>2. <span word="How">How</span> <span word="to">to</span> <span word="say">say</span> <span word="that">that</span> <span word="your">your</span> <span word="are">are</span> <span word="not">not</span> <span word="responsible">responsible</span> <span word="for">for</span> <span word="the">the</span> <span word="damage">damage</span>/<span word="error">error</span>/<span word="delay">delay</span>？</p><p><span word="The">The</span> <span word="delay">delay</span>, <span word="however">however</span>, <span word="was">was</span> <span word="not">not</span> <span word="caused">caused</span> <span word="at">at</span> <span word="our">our</span> <span word="end">end</span>.</p><p><span word="We">We</span> <span word="are">are</span> <span word="sorry">sorry</span> <span word="for">for</span> <span word="the">the</span> <span word="inconvenience">inconvenience</span> <span word="you">you</span> <span word="have">have</span> <span word="experienced">experienced</span>, <span word="but">but</span> <span word="we">we</span> <span word="cannot">cannot</span> <span word="be">be</span> <span word="held">held</span> <span word="responsible">responsible</span> <span word="for">for</span> <span word="the">the</span> <span word="delay">delay</span>.</p><p><span word="Id">Id</span> <span word="like">like</span> <span word="to">to</span> <span word="clarify">clarify</span> <span word="a">a</span> <span word="misunderstanding">misunderstanding</span> <span word="we">we</span> <span word="may">may</span> <span word="have">have</span> <span word="had">had</span> <span word="regarding">regarding</span> <span word="delivery">delivery</span> <span word="terms">terms</span> <span word="and">and</span> <span word="turn">turn</span>-<span word="around">around</span> <span word="time">time</span>.</p><p><span word="It">It</span> <span word="appears">appears</span> <span word="that">that</span> <span word="the">the</span> <span word="responsibility">responsibility</span> <span word="should">should</span> <span word="rest">rest</span> <span word="with">with</span> <span word="the">the</span> <span word="shipping">shipping</span> <span word="company">company</span>.</p><p><span word="Im">Im</span> <span word="sorry">sorry</span>, <span word="but">but</span> <span word="we">we</span> <span word="cannot">cannot</span> <span word="be">be</span> <span word="responsible">responsible</span> <span word="for">for</span> <span word="returned">returned</span> <span word="goods">goods</span> <span word="that">that</span> <span word="are">are</span> <span word="lost">lost</span> <span word="in">in</span> <span word="transit">transit</span>.</p><p><span word="Unfortunately">Unfortunately</span>, <span word="we">we</span> <span word="cannot">cannot</span> <span word="be">be</span> <span word="held">held</span> <span word="responsible">responsible</span> <span word="for">for</span> <span word="this">this</span> <span word="damage">damage</span>, <span word="which">which</span> <span word="occurred">occurred</span> <span word="because">because</span> <span word="the">the</span> <span word="hairdryer">hairdryer</span> <span word="was">was</span> <span word="plugged">plugged</span> <span word="into">into</span> <span word="a">a</span> 220 <span word="volt">volt</span> <span word="outlet">outlet</span>.</p><p>3. <span word="How">How</span> <span word="to">to</span> <span word="offer">offer</span> <span word="suggestions">suggestions</span> <span word="or">or</span> <span word="help">help</span>？</p><p><span word="I">I</span> <span word="suggest">suggest</span> <span word="that">that</span> <span word="you">you</span> <span word="contact">contact</span> <span word="your">your</span> <span word="shipper">shipper</span> <span word="to">to</span> <span word="start">start</span> <span word="tracing">tracing</span> <span word="the">the</span> <span word="shipment">shipment</span>.</p><p><span word="Because">Because</span> <span word="we">we</span> <span word="are">are</span> <span word="not">not</span> <span word="responsible">responsible</span> <span word="for">for</span> <span word="handling">handling</span> <span word="damage">damage</span> <span word="after">after</span> <span word="the">the</span> <span word="product">product</span> <span word="leaves">leaves</span> <span word="our">our</span> <span word="plant">plant</span>, <span word="we">we</span> <span word="suggest">suggest</span> <span word="you">you</span> <span word="check">check</span> <span word="with">with</span> <span word="your">your</span> <span word="local">local</span> <span word="store">store</span> <span word="for">for</span> <span word="a">a</span> <span word="possible">possible</span> <span word="refund">refund</span>.</p>
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